and post the records on online portals, giving both doctors and patients access to medical records. And because machines can work 24 hours a day, the information is available quickly. “Administrative tasks consume a significant portion of clinicians’ workdays,” says
AI FYI: 5 types of artificial intelligence
Artificial intelligence is replacing many tasks that required human intelligence in the past. Five types of AI perform different functions to assist healthcare professionals. Machine learning: robot-assisted surgery, customized patent treatments, prescription error detection. Deep learning: clinical trial cohort selection, synthetic MRI image generation, drug property predictions, health insurance fraud detection Natural language processing: chatbots or virtual assistants speech-to-text clinical transcription, protected health identification and de-identification, treatment coding assignments Computer vision: patient identification via facial recognition, surgical procedure recordings to catch errors, lung cancer detection via X-ray images, polyps detection via colonoscopy videos Explainable AI: patient screening and diagnosis, disease prediction, model bias detection Source: Redox: Healthcare professional’s guide to AI redoxengine.com/blog/the-healthcare- executives-guide-to-ai/ Redox: Healthcare professional s
Laura Wilt, Sutter Health’s chief digital officer, says the rapid response available through AI enables doctors to identify strokes faster and more accurately.
Wilt, and she explains that Sutter is using AI to improve
in-basket workflows and complete the documentation requirements that regulations and insurers require. Sutter is also working on a pilot project with Epic, a Wisconsin- based company that specializes in electronic health records and produces software for hospitals. “More than 60 Sutter- affiliated physicians are testing generative AI methods to respond to patient messages,” she reports, explaining that the Epic software uses AI to analyze the content of messages from patients and draft responses based on their charts and history. Doctors then review and send the final response. She adds that Sutter is experimenting with generative AI technology, such as ChatGPT, to automate clinical documentation as well. “This exciting initiative is a practical step toward transforming how physicians work and interact with patients, focusing on automating administrative tasks during patient visits,” she says. With technology a part of everyday life, Wilt finds that patients expect it to have a role in health care and the way they access it as well. “Sutter is proactively responding to these expectations with our digital strategy and evolving technologies, including AI, with the goal to provide a seamless, high-quality patient experience,” she reports. “Our approach revolves around elevating the entire health care experience for patients and our care teams. We see endless opportunities to deliver an even more personal, connected and convenient experience.” UCSF MarinHealth announced in August 2022 that it would begin using APeX, a version of Epic EHR created specifically for its system. It gives patients access to their medical records through MyChart, an online portal that keeps all their medical information in one place. They can see tests results, schedule appointments, send messages and request prescription renewals simply by logging onto the portal on their personal devices at their own convenience. Clinicians also have access and can see detailed information, such as patient records, notes from other doctors, current prescriptions and upcoming appointments with specialists. AI thus provides a big picture that helps them to make better diagnoses and decisions about treatment. Looking ahead Among its applications, Kaiser Permanente is using AI natural language processing to analyze email messages from patients to identify their areas of concern so that the best person responds.
February 2024
NorthBaybiz 23
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