“I’ve always been someone who loves figuring out how to apply technology to solve business problems.” New Jersey-based technology consultant Peter Chmiel has enjoyed a professional career that easily confirms the veracity of his words. At just 22, he launched Cutting Edge Consulting ( CECSolutions.com ), a venture initially focused on building database applications for business clients. Before long, he entered the realm of mobile app creation. “The first mobile app I ever wrote was to propose to my wife,” he Peter Chmiel’s AI Advantage CUTTING-EDGE CONNECTIONS
he partnered with fellow AI consultant Roopak Gupta (Hureka Technologies, Inc./mTap Corporation) for “AI for Main Street,” a new webinar series created to discuss various practical applications for this evolving technology. Additionally, the Innovators Alliance hosts “Wait … You Can Do That With AI?” a weekly, community-powered session encouraging participants to share ways they apply ChatGPT and other AI to their everyday lives. All Innovators Alliance webinars are free to attend.
recalls. “I still consider it the best one I’ve done.” Today, nearly 35 years after founding his firm, he focuses his expertise on helping startups and other businesses incorporate artificial intelligence (“AI”) into their daily operations. “My ultimate goal is to help companies get and maintain a competitive advantage by embedding AI in their company and their culture to increase revenue growth, reduce costs, boost employee productivity and delight customers in new ways that were impossible before.”
Not surprisingly, Chmiel’s commitment to advancing workplace technologies led him to Philip Crowley of Crowley Law LLC, whom he met two years ago at an event hosted by BioNJ ( BioNJ.org ), the premier trade organization for life sciences companies in New Jersey. He is consistently impressed with Crowley’s focus on helping startups through guidance and investments. “I’m happy that Phil is doing the podcast and has written his book.* In many ways, he envisions himself as an incubator and a venture studio. It’s great that he’s always reinventing himself to better help startups.” As for the future, Chmiel and Cutting Edge Consulting are committed to continuing their work in fostering a new age of AI by bridging the gap between people, processes, technology and data … and never forgetting that human beings, not machines, are the true drivers of innovation. As a statement on Cutting Edge Consulting’s website suggests, “AI will not replace us, but people who know how to use it will replace people who don’t.” * See “ AVOID STARTUP FAILURE! Learn the Top Ten Causes of Failure for Technology Startups and How to Turn Them to Your Advantage” on Amazon at bit.ly/4396BxS.
Chmiel is achieving this aim by working with various clients to develop AI-driven solutions for everything from front-office sales and marketing to back-office automation for customer service and support. This often means creating AI agents available 24/7 to deliver consistent, personalized client care in ways that mimic human interactions. “These aren’t your grandfather’s chatbots anymore,” he says. “These things have personality and pauses and can really hold human-like conversations.” Additionally, AI-sourced customer service can be considerably more time-efficient than traditional person-to-person exchanges. “Studies have shown that when a person doesn’t receive an immediate response after filling out the ‘Contact Us’ form on a company’s website, they’re likely to look for the next service provider. AI’s lower cost enables businesses to respond 24/7/365 and never miss an opportunity.” With AI gaining traction in business and beyond, Chmiel also serves as a training resource and sounding board. Last year, he launched the Innovators Alliance ( TheInnovatorsAlliance.com ), a “community dedicated to advancing the field of AI through collaboration and education” via webinars, workshops and in-person events. Recently,
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