CareNow CareNow gives you the flexibility you need to choose your own path when it comes to care - from participating in exercises and taking assessments, to listening to podcasts and watching videos - all focused on positive behavioural change. The CareNow service gives you access to a range of programs designed to help with anxiety, depression, stress and more. We will continue to improve our offerings and add new topics continuously, so visit the CareNow page frequently to keep updated. To access CareNow: Web app: Click on “Wellbeing” from the top navigation and scroll down to the CareNow section. Select the appropriate program for you and follow the steps Mobile app: Click on “Wellbeing” from the bottom navigation and scroll down to the CareNow section. Select the appropriate program for you and follow the steps You may be prompted to create a personal user account when accessing CareNow. Simply follow the steps to get started.
CareNow counsellor- assisted
If you would like self-guided support with the additional help that comes from a counsellor, then you can simply select the CareNow counsellor-assisted option on the platform. CareNow counsellor-assisted is a digital service where you can access self-directed wellbeing content and reach out via messaging for counselling support as needed. The programs are built using Cognitive Behavioural Therapy (CBT) methodology. The great part about messaging in CareNow counsellor-assisted is that you can send a message to your counsellor at any time – even if your counsellor is not currently online. While your counsellor will not immediately respond to the message – this time before responding is used by your counsellor to read the message and give a meaningful and personalized response. To access CareNow counsellor-assisted: Web app: After logging in, simply access CareNow Counsellor-Assisted through the link in the left hand panel under “Feel Supported.” Mobile app: Click on “Life” from the bottom navigation bar and click “Get Help Now.” You can then select CareNow counsellor-assisted. You will be redirected to the CareNow counsellor- assisted platform to register. CareNow counsellor-assisted is also available to you by calling your organization’s EAP phone number. Our call centre representatives will send you an email with instructions on how to access the service.
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