CLAIRE ROSSLEE AGE: 26.
JOB TITLE & WHERE YOU’RE BASED: Branch manager, Exeter St Thomas.
HOW LONG IN THE JOB: Seven months in this role.
HOW LONG IN TRAVEL: Three and a half years.
PREVIOUS JOB: Tourism marketing.
HOBBIES: Baking, holidays!
BEST THING ABOUT YOUR JOB: My fab team.
WORST THING ABOUT YOUR JOB: Seeing so many amazing holidays that I don’t have enough annual leave for! HOW DID YOU FIND YOUR FIRST RETAIL CONFERENCE? My first conference was an amazing experience! I really enjoyed meeting managers and members of the head office team who you always speak to on the phone but never get the chance to meet in person. It is definitely true what other managers say about ‘work hard, play hard’ at conference! The hotel was lovely and we were really lucky with the weather which was an amazing bonus! WHAT DID YOU LEARN? I learned that there are so many elements that contribute towards making our branches successful and that the head office staff and departments work really hard to support retail staff and help us achieve our targets. It is always really interesting to see how the different regions perform against one another and also how valuable apprentices are to our company.
Claire (left), enjoying the sun in Portugal.
WHAT WAS THE FUNNIEST MOMENT? The fancy dress night!
WHAT DO YOU THINK IS THE MOST IMPORTANT THING YOU TOOK AWAY WITH YOU? It was the feeling that everyone learned things at conference to take back to their branch, whether it was their first or tenth time going. After all we are all in the same boat trying to get the best from our teams. ANY ADVICE FOR FIRST TIMERS AT THE NEXT EVENT? Bring lots of paracetamol and make sure to set your alarm before you go to bed!
HOME AND AWAY APRIL 2019 34
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