Martin Brown Age: 41. Job title and branch: Branch Manager, Carlisle. How long in the job:
Kerry Thomason Age: 42. Job title and branch: Branch Manager, Eastleigh Market Street. How long in the job: Joined Hays 1st November 2019. How long in travel: 26 years with Thomas Cook. Hobbies: Travelling, dog walking, movies. Best thing about your job: My Team. I’ve always lived by the motto, ‘you are only as good as the team you have behind you’. Worst thing about your job: Not enough annual leave to travel to all these beautiful destinations! How did you find your first Hays retail conference: It was an amazing experience and I was made to feel part of the Hays family immediately. I was so excited to have a personalised note book and pen! What did you learn: That Hays Travel really is one big family with a very clear vision. The Hays Travel Foundation is at the heart of the business and is something I am very passionate about working with. I also met so many suppliers and took away so many KSPs and this really supports the ‘sell what is right for the customer’ mantra. What was the funniest moment: Fancy dress night! John and Irene doing the Thriller walk was THE BEST! What do you think is the most important thing you took away with you: That the future of Hays is exciting and bright. I feel very lucky to be a part of it and will forever be grateful for the respect that the original Hays Travel family showed the ex Thomas Cook managers whilst on conference. It will always be remembered. Any advice for first timers at the next event: Work hard but play harder and embrace the one big family you have joined.
Leanne Tomlinson Age: 39. Job title and branch : Branch Manager, Castleford Carlton Lanes. How long in the job: Two months. How long in travel :
One month with Hays & 17 years previously with Thomas Cook. How long in travel: 17 years. I started as an overseas representative with JMC (Thomas Cook) and ended up as branch manager of Thomas Cook in Carlisle. Hobbies: Socialising, keeping fit, spending time with family and friends, and of course going on amazing holidays. Best thing about your job: Developing my team to ensure we deliver the best service possible. Worst thing about your job: Dealing with complaints, but by turning negatives into positives we can give the customer the best outcome. How did you find your first Hays retail conference: Truly inspirational. I was made to feel welcome as soon as I arrived at the Airport; Irene welcomed all the managers at the boarding gate and took time to say hello to each and every one of us. What did you learn: That there are endless opportunities as we have so many operators to use. As managers we have the empowerment to deliver some amazing results and ensure our staff and customers are at the heart of everything we do. What was the funniest moment: Fancy dress night! What do you think is the most important thing you took away with you: That knowledge is power! And how important it is to be training and developing my team and ensuring all staff are using HTOL and being fully effective when serving our customers. Any advice for first timers at the next event: Learn as much as possible and enjoy yourself.
20 years. Hobbies:
Socialising and having fun. Best thing about your job: Colleagues and customers. Worst thing about your job: Working weekends. How did you find your first Hays retail conference: Fun and informative. It was great to find out about the Hays ways and it was exciting to hear more about our future. It was reassuring hearing from John and Irene that they are in this for the long haul. What did you learn : I loved the theme of conference – ‘Share, Learn and Improve’ - and I felt this involved all staff, both old and new. Something that stood out for me was the trust and empowerment we have. Facebook is a huge opportunity and one that we need to embrace with speed! I also picked up on the importance of using HTOL for both land and cruise holidays. It was brilliant to see the work that the Hays Travel Foundation has done and the opportunity for us to support local charities is amazing! What was the funniest moment: My funniest night was the blue and orange night with the John and Irene masks! I also loved Irene’s funny stories on stage, she is amazing! What do you think is the most important thing you took away with you: Amazing memories with colleagues old and new. It was great to get to know so many new colleagues. Any advice for first timers at the next event: Be prepared to work hard and play hard.
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