• Free child places do not count towards the group size and only one free child place, subject to general availability, is allowed per group. • Free Lift Pass for the Group Leader, subject to whole group pre-booking the Lift Pass with us, available for groups of 12 and more. • Free name changes up to 4 weeks prior to departure. • Discount available at the time of booking will be advised by our Reservations Team and any option taken will be valid for 72 hours. * All group discounts are subject to availability as the number of group discounts per departure date and flight is limited and may be withdrawn at any time without prior notice. ** Level of group discount may vary subject to accommodation chosen or may be limited to selected accommodations only. PACKAGE TRAVEL REGULATIONS PART 1: General The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore you will benefit from all EU rights applying to the packages. We, Balkan Holidays Limited (company registered number 00886808) with registered office 19 Conduit Street, London, W1S 2BH, will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. PART 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 • Travellers will receive all essential information about the package before concluding the package travel contract. • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. • Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destinationwhich are likely to affect the package. PART 3: The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: https://www.legislation.gov.uk/uksi/2018/634/contents/made DATA PROTECTION POLICY Your right to privacy is of paramount importance to us. We are subject to certain data protection laws that govern how we collect, use, retain and disclose your personal data. Every effort is made by us to ensure the security of your personal data and to keep you informed about why we collect your data, what we do with it, and how long we keep it for (among other things). We regularly review and, where necessary, update our privacy information. About us and this policy We are Balkan Holidays Limited (company registration number 00886808) and our UK registered office is 19 Conduit Street, London, W1S 2BH. For the purpose of the UK General Data Protection Regulation ((EU) 2016/679) (GDPR) and the new UK Data Protection Act 2018, we are the data controller of the personal data which we collect, use and process. We are required by those laws to implement and maintain a privacy policy to inform you about the personal data we collect from you as part of ensuring and demonstrating how we comply with those laws. Accordingly, this Privacy Policy explains how we use the personal data we collect about you. It also explains each basis upon which we collect that data and the purpose(s) for which we use it, together with your associated rights. If you have any queries about how we handle your personal data under this Privacy Policy or otherwise, please contact us at the above address. Categories of personal data we collect from you This will depend upon the nature of your transaction with us. Usually we will collect data where you make a booking with us, but we may collect data in certain other scenarios, as set out below. In certain cases, providing particular information will be mandatory if you would like to take advantage of our services (such as a travel booking – see the section headed ‘Uses and Legal Grounds’ below). We will tell you where that is the case. We will also make clear where providing information is optional. Direct Bookings In the case of a direct booking, we will require your name, date of birth, postal address, telephone number and email address where you are the lead name for the booking, together with the names and dates of birth of any other party members. If you are the lead name, please ensure you have the consent of the other members of your party to provide the above details to us and make them aware that this Privacy Policy is publicly available via our website (though please note that we will be processing each of your personal data in performing our contract with you – see the section headed ‘Uses and Legal Grounds’ below). If you are a party to a group travel booking but are not the lead name, please note that we will have obtained your details from the lead name for your booking and we will process your personal data in accordance with this Privacy Policy. If you are the lead name for the booking, we will also require your payment (credit and /or debit) card details in order to administer relevant payment(s).
Special category (or ‘sensitive’) personal data We may also require certain sensitive information from you, regarding your health, dietary and /or access requirements for example in relation to any particular request you make with regard to your booking. We may also require sensitive information about you which is relevant to any investigation we need to undertake in relation to any personal injury claim you make against our company in order to comply with our legal obligations. Indirect bookings In the case of an indirect booking (i.e., where youmake a booking through a travel agent), we will only receive the names and dates of birth of the lead name and the other party members for that booking, to enable us to process the booking. Types of data in the event of a dispute In the event of a query and / or dispute, we may require more personal information from you (and the other members of your party) to assist us with our investigation. Please see the sections headed ‘International transfers’ and ‘Data sharing’ below for further information. Legal ground: [consent] Where you receive holiday updates from us, you will always be given the opportunity to unsubscribe (see ‘Marketing’ below). Legal grounds for core uses We make use of your data for the purposes set out above on the basis of one of the following legal grounds in relation to each purpose: • Consent: With your clear, affirmative consent. Where we ask you to give your consent to any use we would like to make of your data, for example to enable us to provide you with holiday updates by email, as mentioned above, you will always be given the option to withdraw your consent at any time (which in the above example will involve unsubscribing from our marketing emails) and, in the event of your doing so, your withdrawal of consent will be recorded (and in the above example you will be removed from our mailing list). • Should we need to process any sensitive information (called “special category” data under applicable law) of the type and for the limited purpose described above, we will only do so with your explicit consent and in order to process your request. • Legal obligation: In order to comply with any legal obligation, we may be subject to (for example, in order to comply with any court orders). • Legitimate interests: Where we consider it in our legitimate interests to do so having carefully assessed and balanced our interests against your own interests, rights and freedoms. • Vital interests: In order to protect your vital interests (likely to be relevant in an emergency only). • Public interest: For reasons of substantial public interest (likely to be relevant in an emergency only). Further detail: Bookings Legal ground: performance of contract In order to process your booking with us, keep you informed of any relevant information relating to it, and ensure that your travel arrangements run smoothly and meet your requirements, we need to collect and process certain personal details from you. As set out above, this will usually include the names and addresses of you and any other party members, your credit/debit card details, and any particular health, dietary or access requirements. International transfers In processing your travel booking, we are obliged to pass certain information on to the relevant suppliers of your travel arrangements, such as airlines, hotels, transport companies and credit/debit card companies. Some of these third parties may be outside the UK and/or outside the European Union and/or European Economic Area. While some countries have laws to protect personal data that are of a sufficiently similar standard to the GDPR, in other countries steps will need to be taken to ensure the appropriate level of protection is in place. These steps include, but are not limited to, appropriate contract clauses approved by the European Commission and appropriate security measures. We will ensure we comply with our own obligations to ensure your information is properly protected in this regard. We will not however, pass any personal information (including any sensitive/’special category’ personal data) onto any persons that are not responsible for any part of your travel arrangements. If you believe that we may be storing incorrect details relating to you, please write to our webmaster at Balkan Holidays Limited, Sofia House, 19 Conduit Street, London, W1S 2BH and we will correct them as soon as possible.
important in respect of subsequent journeys after you have left the UK. 23. Early and Late Season Holidays Our prices show especially good holiday value early and late in the season. However, as you would expect, not all hotel/resort facilities, restaurants, nightclubs and children’s activities may be available at these times due to poor weather conditions and/or lack of support. Local suppliers reserve the right, subject to weather and visitors in resort, to either withdraw or reduce the services provided. This could be due to cleaning, renovation or as a result of local conditions and we cannot be held responsible for this. 24. Advance Passenger Information A number of Governments require air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected at the airport when you check in. Accordingly, you are advised to allow extra time to check in for your flight. 25. Foreign Office Advice You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see clause 10). The Foreign Commonwealth and Development Office offers the most up to date travel information available. For the latest travel advice from the Foreign Commonwealth and Development Office please check https://www.gov. uk/foreign-travel-advice and follow @fcdotraveladvice and Facebook.com/ FCDOtravel Contact: 020 7008 1500 for general enquiries and for Consular Assistance, 020 7008 1500. Email address: TravelAdvicePublicEnquiries @fcdo. gov.uk Learn about the laws, customs and entry requirements of the country you’re visiting and understand how they differ from home, check gov.uk/ foreign-travel-advice. Alternatively, you can contact ABTA’s Travel Information line on 0901 201 5050 (calls are charged at 50 pence per minute). 26. ABTA We are a member of ABTA, membership number V089X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www. abta.com. 27. Children’s Rulebook 1. Free places are granted for children from 2 up to 12 years on 7 night holidays only. 2. All free places are for single centre holidays (Bulgaria only - subject to availability). Deposit is payable for free places but deducted from the total invoice. 3. Child prices are based on the age of the child on the date of return from holiday. Most of the hotels in Bulgaria offer child reductions for children from 2 up to 11 years. Some hotels in Bulgaria offer discounts for children up to 12 years and some apartments up to 16 years (please check hotel pages for applicable age). 4. All supplements (flight, room facilities, board upgrades etc.) are payable in full by all passengers. In accommodation only or Self-Catering apartments or studios, the adult price is based on the number of full fare paying adults sharing the accommodation. Children taking free or reduced-price child places do not count towards room occupancy. 5. If one child qualifies for a free child place, the second child pays the second child price. Any further children pay the full adult price. Free child places are limited to only one per booking. 6. When children share a room with two adults, they use extra beds. These are not full sized and are sofa or camp beds. 7. All child prices are subject to conditions at the time of booking and are based on children sharing a room with two full fare paying adults and getting half adult meal portions. 8. Should you change your holiday, free child places for your new holiday will be subject to availability. 9. Free child places cannot be used in conjunction with any other offer. 10. We do not accept bookings on any of our charter flights for children unaccompanied by adults if the children are under 18 years on the date of UK departure. Infants: a. Infants under 2 years of age pay only £30 on charter flights to Bulgaria (please check the prices on scheduled flights at the time of booking) but they do not receive a separate seat on the aircraft, the transfer or meals in the resort. Necessary expenses, such as cot charges, are to be paid directly to the hotel, but requirements must be specified at the time of booking. b. Children are classified as infants if they are under 2 on the date of return from the holiday, not on the date of departure from the UK. c. Twin rooms are not large enough to take an extra bed and full-sized cot as well. Hotel cots cannot be requested above the maximum room occupancy. You can take a travel cot however, as long as you accept the room will be very cramped with the extra bed in too. Baby cots are not available in most Self- Catering apartments and the apartments are not big enough to take a travel cot on top of the maximum occupancy as per hotel description. d. There is no holiday deposit payable for infants. e. Luggage allowance for infants - 10kg on all charter flights to Bulgaria only. Single Parents - the first child sharing with 1 adult receives a reduction. The second child sharing receives a free child place provided one is available at the time of booking, otherwise pays the first child price. This offer is applicable to 7 night holidays. Look for the Single Parent Logo on the hotel page. 28. Bring your Friends with you – Group Bookings Travelling together is always more fun, and with Balkan Holidays it is also cheaper! Organising a group, yourself can mean a free holiday! Please contact our Reservations Department for the latest offers. • Group discounts are available for all our charter departures throughout the season*. • Group discounts start to be available for parties of 8 or more. Minimum number of persons required to qualify for the group discount is subject to the departure date. • Group discounts may vary depending on the party size, departure date, flight and accommodation**.
Further detail: Marketing Legal ground: Your consent
From time to time, we may contact you with our newsletter, telling you about our latest holidays and/or special offers, which may be of interest to you. We will only contact you however where you have confirmed you would like to receive such updates, or where you have booked a previous holiday with us (or even requested a brochure and/or enquired about our holidays and indicated that you would like to hear from us in this way). If we do contact you, you will always be given the option to unsubscribe from our mailing list and we will then arrange for your details to be removed. Further detail: Call Monitoring Legal ground: Our legitimate interests & legal obligations In order to improve our services to you, we may monitor any telephone calls you make to us for training and quality control purposes and/or in order to investigate any complaint you may make about any aspect of our travel services. We will only retain and process your information captured for these purposes for as long as it is necessary and to meet any legal or regulatory requirements that may be necessary in connection. If you have any queries about how we handle your information in this regard, please write to Balkan Holidays Limited, Sofia House, 19 Conduit Street, London W1S 2BH. Data sharing We will only share your personal data (including any sensitive information/’special category’ data) with the travel service providers who are relevant to your booking, in order to meet your request(s), and will always do so in a secure manner. We also take steps to ensure that the travel service partners we work with will not share your data with any other party not connected with your booking, and will only retain it for as long as it is necessary to process your booking and /or request. We also take steps to ensure that they keep your data safe and secure whilst it is being processed. We do not sell your personal data to any third parties.
Book online at www.balkanholidays.co.uk
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