MAA National Landing’s Journey to Open Arms By Jessica Meder Assistant Property Manager MAA Tampa Oaks
MAA National Landing, located in Arlington, VA, joined the Open Arms program in September, beginning renovations and preparations to welcome their first Open Arms family. For Property Manager Erin Masters, the experience has been both meaningful and humbling as they prepared the home. “It’s an honor for your property to be chosen to actually host a family so they can focus on their health,” Erin shared. This sense of purpose guided the team from the moment the home was designated as part of the program. Associates worked side by side to set up the home, coordinate needs, and ensure every detail supported the program’s goal of providing comfort and stability. Their efforts paid off–a MedStar Georgetown Transplant Institute patient and family moved in just before Thanksgiving.
“The MAA team has been incredibly nice and seemed genuinely excited to be providing the apartment. It is far better than anything we would have found. It's secure, close to the hospital and gives us access to anything we need close by." “The process helped us connect in a new way,” Erin explained. “Everyone contributed, and it strengthened our teamwork. We felt proud knowing we were preparing a space where a family could heal and rebuild.” “This experience helped me grow as a property manager,” Erin said. “I learned more about the entire Open Arms process, especially how much coordination happens on the back end. It gave me a new appreciation for the program’s impact.” — Trinity, Open Arms Guest
The team at MAA National Landing is energized and proud. Preparing the home not only strengthened bonds among associates but also reinforced the community’s commitment to compassion in action.
Erin believes the honor of hosting a family reflects more than a program designation—it reflects the heart of the community. “Being chosen means we get to play a role in helping someone focus on their health and stability. That is something we take seriously and are grateful to be part of.”
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