The Heart of Service at MAA Briarcliff
MAA Briarcliff has proudly hosted an Open Arms apartment since 2021, long before Property Manager Matthew McDougald joined the community two years ago. From his first day, Matthew recognized the significance of managing a home dedicated to supporting families facing medical crises. “We feel a sense of pride being one of the communities with an Open Arms apartment,” he shared. That pride has only grown as he and his team have continued preparing and maintaining a space that offers comfort, stability, and peace during some of life’s most challenging moments. Matthew is quick to emphasize that MAA Briarcliff’s Open Arms success is a true team effort. His assistant manager plays a key role in ensuring the apartment stays ready for incoming families and in coordinating its ongoing needs.
The presence of an Open Arms apartment has helped shape MAA Briarcliff’s culture of compassion. Associates take pride in knowing they are part of something larger—something that directly uplifts families navigating overwhelming circumstances. Their ongoing commitment ensures every family who enters the MAA Briarcliff Open Arms home is met with care and dignity. Thanks to donor support and the dedication of teams like Matthew’s, the Open Arms program continues to provide healing spaces where families can focus on what matters most. At MAA Briarcliff, the apartment is more than a resource. It is a symbol of hope, service, and the meaningful impact that happens when communities come together.
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“This has never been a one- person job,” Matthew explained. “My assistant manager has been essential in supporting our Open Arms housing needs. We take this responsibility seriously, and we support each other to make sure families feel cared for from the moment they arrive.” After a decade in property management, Matthew says the Open Arms program has reminded him why he entered the industry in the first place. “I have been in this industry for 10 years. It has really highlighted once again the important part of what we do in helping people find their home,” he said.
By Jessica Meder Assistant Property Manager MAA Tampa Oaks
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