9 I T OU T S OUR C I NG S T R AT EG I E S FOR T H E D I G I TA L AG E
Great IT leaders…
choose the right metrics to motivate performance, and are prepared to make frequent adjustments to the baseline to ensure that they are aggressive, but achievable. They use metrics analysis tools that can automate this process to obtain the desired behavior at a fraction of the cost. When developing metrics, they prioritize performance factors such as cost reduction, defect reduction, productivity increases, and shorter time-to-market. Then they focus on setting objective measurements for the desired results rather than requiring the service provider to meet them in a certain way. After all, a provider is already motivated to establish methods that will optimize performance in an achievable manner, since this result is necessary to establish a long-term relationship with the company.
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