9 I T OU T S OUR C I NG S T R AT EG I E S FOR T H E D I G I TA L AG E
There are more providers than ever in the market, and increasing competitive pressures have resulted in a dramat- ic increase in the quality of their work. Good IT outsourcing firms can do more than just support technology platforms and customer service functions. They are routinely able to develop mission-critical applications that require a high degree of involvement, including customer-relationship management (CRM), enterprise-resource planning (ERP), and supply-chain management (SCM). The Provider Market Has Matured
Great IT leaders…
explore a larger scope of work with strong outsourcing partners, which still comes at a 30-70% reduced price. They look for credentials that attest to a service provider’s quality, such as The International Organization for Standardization (ISO) certifications and the Capability Maturity Model Integration (CMMI) certifications from Carnegie Mellon’s Software Engineering Institute. In fact, there are many firms with level 4 and 5 CMMI certifications, particularly in India.
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