Wavestone 9 IT Outsourcing Strategies for the Digital Age

9 I T OU T S OUR C I NG S T R AT EG I E S FOR T H E D I G I TA L AG E

All Roads Lead to Automation and Standardization

2

With the advent of cloud computing came autonomics. Sourcing providers are implementing virtual agents like chatbots that are easily hosted by cloud platforms, thereby cutting costs and increasing efficiency. Likewise, the standardization of cloud-computing technologies continues to minimize the technical differences between providers, meaning companies can enjoy increased efficiency at reduced costs. In addition, the convergence of technologies allows for new operating models, leading outsourcing analysts to predict that more than $100 billion worth of contracts will be renegotiated annually, spurred by the transition from IT processes as a centralized tower run by a single provider to a cloud-based model with multiple providers.

Great IT leaders…

view labor as a service and simplify the IT environment with the use of smart bots and automation on cloud platforms wherever possible. They study up on cloud- brokerage software that allows for streamlined outsourcing operations through increased use of automation. And if a contract renegotiation is in order, they don’t hesitate to pursue it, ideally with the help of an experienced advisory firm.

4

9 IT OUTSOURCING STRATEGIES FOR THE DIGITAL AGE I 2020 © WAVESTONE

Made with FlippingBook HTML5