9 I T OU T S OUR C I NG S T R AT EG I E S FOR T H E D I G I TA L AG E
IT Purchases Are Business Decisions
The purchase of technology services is shifting from IT to individual business units. For example, product development teams are more likely to consider IT services to be a core requirement and handle those purchases directly—which has the unfortunate consequence of dividing organizations that are unprepared for change in shared services. When business leaders purchase IT services directly, it also means a short-term shift of negotiating power to services providers as they target new buyers. This creates “shadow IT,” when separate business units deploy their own applications rather than provisioning infrastructure through the IT department.
Great IT leaders…
move toward a service-brokerage model, thereby streamlining the procurement process. They take more direct control over IP services from separate business units, and focus efforts on eliminating shadow IT. They make compelling business cases for delivering savings in IT outsourcing through superior service selection, integration, and measurement.
9 IT OUTSOURCING STRATEGIES FOR THE DIGITAL AGE I 2020 © WAVESTONE
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