EE 3 - The Power of Feedback & Feedforward

POWER OF FEEDBACK AND FEED- FORWARD FOR BEHAVIOURAL CHANGE

25,000+ delivery hours

2,00,000+ leaders coached

175+ global clients

17+ years of contribution

120+ RoI based interventions

NIKET KARAJAGI Founder Director Certified Coach and MBTI Practitioner

CARL JUNG AND NATURE Vs. NURTURE

Founder of analytical psychology

Swiss psychiatrist

Significant in Jung's theory is that "type preferences" are inborn and not socially constructed through interaction with the parents, family, culture and other external influences.

Carl Jung July 26, 1875 – June 6, 1961

Even so, the individual is impacted in the quality and strength of the development in his or her preferences. Nature and nurture are both at play. A supportive environment will facilitate inborn preference development; a contrary environment will impede or retard their natural development.

Source: http://www.newworldencyclopedia.org/entry/Carl_Jung

BIRD’S EYE VIEW OF FEEDBACK

Reaction

Feedback Sandwich

I am OK, you are OK

Convenient Time

TECHNIQUE ENVIRONMENT

Past

Future

MINDSET

Stop, Start, Continue

Convenient Climate

Enabled Belief System

Trust

KUBLER-ROSS GRIEF CYCLE

Active

Anger

Acceptance

Stability

Bargaining

Denial

Testing

Time

Passive

Immobilization

Depression

REASONS TO TRY FEED-FORWARD

We can change the future, not the past

Feedforward is especially suited to successful people

People do not take feedforward as personally as feedback

Feedforward can cover almost all of the same “material” as feedback Feedforward tends to be much faster and more efficient than feedback

Source: Marshall Goldsmith

GENERAL RULES OF GIVING A FEEDBACK

Focus on what you see and not on what you believe

Focus on behaviour and not on personality

Keep feedback neutral, don’t make judgements

Use feedback to inform, not to advise

Make feedback supportive rather than threatening

Keep feedback simple, don’t overdo it

If you give feedback, you have to be able to take it, too

WHAT IS FEEDBACK AND FEEDFORWARD

Feedback and feedforward help in performance orbit shift

Perception of Objective

Results

Gap

Effect of Action

Feedback on Behaviour

Action

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Atyaasaa Consulting Private Limited #501/D-5, Elite Gardens, Aundh Pune - 411007 India Tel: (+91) 20 2589 6445 Website: www.atyaasaa.com

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