Social Wellbeing at Work What it looks like and why it matters
Team cohesion: whether your business is a restaurant, hotel, café, bar or function centre you know that exceptional customer service relies heavily on teamwork and collaboration. Staff who feel a strong sense of connection with their colleagues will work together seamlessly, share knowledge, communicate openly, support each other and resolve problems more effectively. And all this leads to increased productivity. Employee satisfaction: team members who feel valued and supported by their management and colleagues are more likely to stay with the business for a longer time. We know that high employee turnover is costly at all levels, so by providing your team with a positive, socially engaged workplace you’ll see greater retention, and ultimately a more stable and experienced team to look after your clients. Optimal customer experience: team members who feel socially supported and connected at work are more likely to approach their work with a positive attitude. Positive, engaged employees translates into better customer service, building loyalty and a strong reputation for your business. And that’s a WIN-WIN- WIN for all!
Over recent editions of Hospitality Review magazine we’ve been stepping you through the HOSPO Health Wellbeing Framework, and focusing on each of the five different areas of wellbeing. We’ve covered physical wellbeing and mental wellbeing, and this month we’re putting the spotlight onto social wellbeing.
Firstly, what is social wellbeing? And what does it mean for your business?
Boston University describes social wellbeing as “building and maintaining healthy relationships and having meaningful, authentic interactions with others.” So Why Does This Matter For Your Hospitality Business? Social wellbeing is essential for fostering a healthy, productive work environment. It plays a key role in driving team cohesion, employee satisfaction, and customer experience - three critical elements for success in a customer focused business and industry. Let’s break this down a bit further.
32
Tasmanian Hospitality Review Oct/Nov Edition
Made with FlippingBook - professional solution for displaying marketing and sales documents online