Pre-paid funeral plans
1. Information about us and how to contact us 1.1. You (the person paying for the funeral plan and named in the Funeral Plan Summary Document) (“ You ”, “ Your ” and “ Yourself ”) are entering into a contract with Southern Co-operative Funerals Limited trading as Southern Co-op and The Co-operative Funeralcare, a company registered in England and Wales under company number 382640 and whose registered office is at 1000 Lakeside, Western Road, Portsmouth, P06 3FE (“ Southern Co-operative Funerals ”). 1.2. Southern Co-operative Funerals is authorised and regulated by the Financial Conduct Authority (“FCA”). Our Firm Registration Number is FRN 965280 and You can view our entry on the Financial Services Register (https://register.fca.org.uk/s/). 1.3. You can contact us via the contact details above. We may need to contact You and will utilise the contact details You have provided to us during the funeral plan consultation. Please let us know if You change Your contact details or if there are other changes in Your personal circumstances which may affect Your funeral plan. 2. Our Contract with you 2.1. Our contractual relationship will commence upon our acceptance of Your instructions as set out during the funeral plan consultation and detailed in the Funeral Plan Summary Document and receipt of the first payment from You (“Contract”). The date we receive Your first payment is also the date Your funeral plan commences from (“Funeral Plan Commencement Date”). If we cannot accept Your funeral plan, we will inform You of this. This might be because of unexpected limits on our resources or because we have identified a mistake in the price or description of Your funeral plan. 3. Our fees 3.1. We charge an admin fee at the point You enter into Your funeral plan which is to cover our costs such as the administration involved and the materials used (“Admin Fee”). Should You choose to pay for Your funeral plan by instalments, we charge an amount for the convenience of paying by instalments (“Instalment Charges”). If you decide to cancel your funeral plan, we charge a cancellation fee to cover the cost of the work involved with dealing with your cancellation (“Cancelation Fee”). The cost of these fees and charges will be detailed in your Funeral Plan Summary Document or confirmed to You over the telephone so You will have sight of these before you agree to go ahead with Your funeral plan. 4. Your rights to make changes 4.1 Please contact us if You wish to make a change to Your funeral plan such as in relation to the instructions for Your funeral and we will tell You if the change is possible. If it is possible, we will let You know about any changes to the price, timing or anything else which would be necessary as a result of Your requested change and ask You to confirm You want to go ahead with the change. If You do not want to go ahead with the change You can cancel Your funeral plan (meaning You are ending the Contract), but we reserve the right to charge You in accordance with Clause 8 below. 5. Our rights to make changes 5.1. Given the potential passage of time between the date of the funeral plan and the funeral, it may be necessary to make changes to the funeral services to be provided under the funeral plan, including the appointment of an alternative Funeral Director 5.2. In the event of significant changes, we will contact You immediately to inform You of the changes and discuss Your options. 5.3. If You do not wish to accept the significant changes referred to in Clause 5.2 then You can contact us to cancel Your funeral plan (meaning You are ending the Contract). Ending the Contract in these circumstances will be at no cost to You and a full refund of the amounts You have paid in respect of the funeral plan will take place.
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