SCF - Southern Co-op Funeral Plan - Terms & Conditions

Funeral plan key features. Important information about burial plans. Terms and Conditions

What’s a Nominated Representative? You will need to choose a person who we will notify of the existence of the funeral plan. This person is known as the Nominated Representative. It helps to ensure that there is an awareness of the funeral plan so it is used and that the planholder’s choice of funeral on their death is what takes place. Payment options We offer an easy payment scheme to spread the cost from a single upfront payment to a choice of monthly instalment options over 24 months. Please ask us for details. How we keep your money safe All Southern Co-op funeral plan monies are invested in a regulated whole of life insurance policy in accordance with our statutory obligations. When you buy a plan from Southern Co-operative Funerals Limited, we buy a whole of life insurance policy with Royal London Mutual Insurance Society Limited (Royal London). Royal London is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. What if you want to cancel your plan? You can cancel your plan within 30 days of taking out the plan and receive a full refund. You have an additional 7 days to cancel the plan from the date that your nominated Funeral Director is confirmed by us, if this date extends beyond the first 30 days since the plan was taken out. After this you may cancel your plan at any time by contacting us and receive a refund of the amounts you have paid but you may incur a cancellation fee of £200. What if you want to make changes to your plan? You can alter your funeral plan arrangements at any time if you change your mind about the type of products and services you would like at the funeral, although we would charge for any additional expense at the price prevailing at the time of change. There are no administration fees for making these changes, but we will charge for any additional costs in the price of the products and services according to our prevailing price list. Equally any reductions in the prevailing price list costs of changes in products or services may result in a refund of amounts already paid. Vulnerable Customer Support Southern Co-operative Funeralcare operates a Vulnerable Customer Policy; this is designed and implemented to help customers who need extra support at any time during their funeral plan journey. Please telephone us on 0800 243 380 or email us at funeralplanning@southerncoops.co.uk if you would like to discuss what additional support that we can offer you. What should you do if you have a query or complaint? If you have a query or complaint, please telephone 0800 243 380 or contact us by any of the methods set out above and we will try to resolve it as soon as possible. In any event, we commit to revert to you within 8 weeks at the latest. If you are not happy with the way in which your query or complaint has been settled, you may be able to refer your complaint to the Financial Ombudsman Service. You also have the right to use the courts to settle any dispute.

How can you contact us?

funeralplanning@southerncoops.co.uk 0800 243 380

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