SCF - Southern Co-op Funeral Plan - Terms & Conditions

Funeral plan key features. Important information about burial plans. Terms and Conditions

Terms and Conditions Please read all these terms and conditions; carefully: they are the legal basis upon which we provide our services to you, whether the funeral is for you and you are the plan holder or the funeral is for someone else but you are paying for the funeral plan so you are the plan applicant. These terms and conditions sets out the contract between us. It tells you who we are, how we will provide our services to you, how you or we may change or cancel the funeral plan and what to do if there is a problem together with other important information. If you are not sure about anything, or would like to talk to us about anything at all, just phone us on 0800 243 380 or contact the Funeral Planning Team at 1000 Lakeside, Western Road, Portsmouth, PO6 3FE or email us at funeralplanning@southerncoops.co.uk. These terms and conditions will apply to the provision of the funeral plan by us. When we accept your instructions as set out in the funeral plan arrangement form, you and we will be legally bound by these terms and conditions which forms the contract between us.

Contents 1. Information about us and how to contact us

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2. Our Contract with you

3. Your rights to make changes 4. Our rights to make changes 5. The funeral arrangements

6. Price, instalments, payment and prepayment

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7. Your rights to end the Contract between us and charges payable

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8. Our rights to end the Contract

9. Circumstances beyond the control of either party

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10. Excluding liability

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11. Complaints, governing law and jurisdiction

12. Data protection

13. Other important terms

Southern Co-operative Funerals Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our Firm Registration Number is FRN 965280 and you can view our entry on the Financial Services Register (https://register.fca.org.uk/s/). You or the person for whose benefit the funeral plan was purchased (or their estate, if the relevant individual has died) may be entitled to compensation from the Financial Services Compensation Scheme should we be unable to meet the funeral liabilities according to the funeral plan. Please visit www.fscs.org.uk for more information.

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