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HIGHER EDUCATION IN 2025: THESE ARE THE TRENDS THAT NEED TO BE TOP OF MIND Salesforce.org CXO Strategic Industry Advisor Julio Villalobos takes a look at external and internal factors that are going to change the higher education industry in the coming years
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The wave of change in education Business Schools have been challenged in many ways by the pandemic. But even before COVID-19,
After experiencing several years of subtle changes, the higher education sector is in the midst of a profound transformation that will redefine the industry by the year 2025. In this article, we examine the main changes and trends, the impact they will have either on students or on major academic institutions, and how Business Schools can get ahead of those trends to ensure they remain relevant in 2025 and beyond.
have become even more of a mix of digital natives, digital immigrants, and analogue native profiles. But the students in 2025 will be 100% digital natives. They will expect not only a seamless student experience, but also, they will expect their education institution to provide the same top customer experience as any other commercial organisation. In the second edition of Salesforce.org’s Connected Student Report, 78% of students stated that they expect their experience to be personalised.
we could start to see a wave of external changes and trends,
disrupting the industry and pushing Business Schools to keep transforming and evolving. There is no doubt that the student body has become more diverse in age, socioeconomic backgrounds, nationalities, and digital maturity. Nowadays, the students on campuses
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