TCF - Southern Co-op Funeral Plan - Terms & Conditions

Pre-paid funeral plans Funeral plan key features

This document summarises the main features and benefits of our funeral plans and details the terms and conditions that apply. Please read this document in conjunction with your pre purchase funeral plan summary document. What is a pre-paid funeral plan? A pre-paid funeral plan allows you to arrange and pay for your funeral in advance of need so no matter how much prices rise in the future, there will be nothing more to pay for the products and services included in your plan and, provided you have paid the full amount required under the funeral plan, we guarantee to cover the full cost of the funeral products and services included in your funeral plan at the appropriate time. How can I buy a plan? • Due to the individual nature of bespoke funeral plans, all plans are arranged via a telephone or video call appointment. You can discuss your bespoke funeral plan in the comfort of your own home, at a time convenient for you (within our working hours). You can contact our funeral planning team on 0800 243 380 • Online funeral plan packages can be purchased via our website funeralcare.co.uk/funeralplans Who will be providing my funeral? Your funeral will be carried out by one of our funeral homes. You will choose your funeral home when you buy your plan (this can be changed at any time). We will record this so we know when the time comes. Who can arrange a funeral plan with us? Our funeral plans are available to anyone aged 18 and over. You can arrange a funeral plan for yourself or on behalf of a partner, relative or friend. What type of plans do we offer? We offer personalised funeral plans in our funeral homes or by telephone as well as a choice of online funeral plan packages. A personalised plan lets you decide exactly what is included to meet your personal wishes in advance to take away the worry and stress from whoever it falls to arrange your funeral. Please note that Southern Co-operative Funeralcare cannot advise as to the suitability of funeral products or services for you or your circumstances or the person for whom the funeral plan is being purchased. If you need specific advice, you should seek this independently. What our funeral plans include A Southern Co-op funeral plan covers all the Funeral Director’s charges as well as third party fees in full for cremation or burial. These could include crematorium, doctor’s, minister and church fees. What’s not included in our funeral plans Funeral plans which include a burial do not include the purchase/lease of a grave. All funeral plans only cover for the provision of a funeral to take place in the United Kingdom and would not cover the cost of repatriation from abroad or transport beyond a local radius from your nominated Southern Co-operative Funeralcare Funeral Director. Further details of exclusions and limits on our funeral plans are included in the terms below. Sometimes there may be circumstances in the future which mean that for reasons beyond our reasonable control we cannot offer some of the products or services exactly as you had expected. We will discuss this with you or the person responsible for arranging your funeral at the appropriate time. Note that products and services may be subject to change if circumstances beyond the control of the Company render this necessary. This includes, but is not limited to, extreme weather conditions and third party supplier failure.

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