2024 Resident Survey snapshot
A huge thank you to all residents who took part in our 2024 annual survey! With 35% of SA residents sharing their feedback, your input is essential in shaping our services. While the survey is conducted nationally, we’re highlighting state specific results to make sure what you see aligns with your experiences locally. Our learnings from each state will allows us to focus on local improvements but also share best practices across the country as we move toward a national service model, ensuring a consistent and high-quality experience for our residents across the country. We’re now developing local and national action plans based on your insights and will share updates in the Winter edition of Home Stories .
Your satisfaction with our services
satisfied with neighbourhood 84 %
satisfied with condition of home 80 %
72 %
74 %
satisfied with repairs and maintenance service
satisfied with repairs and maintenance quality
satisfied with resident involvement 69 %
satisfied with communications 78 %
72 %
satisfied with how we take your views into account
1. Repairs and Maintenance. 2. Overall condition of home. 3. Communications with Housing Choices. 4. Listening to tenant views and acting on them. Areas of service most important to residents
1. Social and wellbeing activities. 2. Understanding more about maintenance and repairs. 3. Dealing with anti-social behaviour. 4. Learning about local community services. Activities residents are most interested in
Survey prize draw winners
Congratulations to the winners of our survey prize draw! 10 residents from across WA, VIC, SA, and TAS were randomly selected from all national survey respondents to receive a $100 gift voucher. Our winners are Glen, Alice, Scout, Michael, Anne, Beverley, Gaylene, James, Jayleesa, and Kylie.
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