Thank God for that! It seems to me the number one issue that plagues us travelers is a flight delay due to inclement weather. Bad weather doesn’t even have to be at the location you are at. It could be at a major airport hub almost anywhere in the country and it could cause a ripple affect across the entire country, delaying hundreds of flights. Or, in the case of a recent trip I made, it could be a short delay in Dallas due to fog in San Antonio. I love Southwest Airlines. They always do their best to make your travel experience as pleasant as possible…even when the weather doesn’t cooperate. We left Albuquerque at 5:55 in the morning with one stop in Dallas before continuing on to San Antonio. There were only about 10 of us left on the plane after the Dallas passengers got off. One of the flight attendants announced that there would be a delay due to heavy fog in San Antonio. They did not know how long the delay would be so they allowed us to get off the plane if we wanted to get something to eat, drink or just stretch our legs. Most people got off the plane. I chose to stay on. I noticed the cockpit door open. Now, it’s not unusual to see a female pilot flying the plane, but this was a first for me to have both pilots of the plane I was on be female. This is another reason why I like SWA so much. They have broken the barrier between genders and have given everyone an opportunity to do whatever their skill level allows them to do! So me being the big kid I am, I had to take this rare opportunity to talk to these two pilots. I told them how excited I was to meet them and that after flying almost every week for the past 12 years I had never had a chance to step up close to the cockpit. These two incredible people were more than happy to give me a few minutes of their time and were perfect examples of the type of people SWA hires. They were professional, friendly and they exemplified the type of customer service all companies should aspire to give. Much to my delight, they invited me into the cockpit to take a selfie with them. I thought I would share that picture with everyone. Thank you Southwest Airlines for mak- ing my travel much more pleasant! 3rd Annual Garage Sale for Charity by Janet Sutton, Customer Service Manager As you start to do your spring cleaning and make your piles to donate, please keep me in mind as we have started to take donations for our 3rd annual garage sale for charity. Remember, one person’s junk is another person’s treasure! Some of the donated items in the past have been clothes, bikes, dishes, ovens, micro- waves, TV’s, holiday decorations, picture frames, books, toys, bedroom furniture, couches, chairs, pictures, plants, patio furniture, designer pursues, tools, old trunks all sorts of knickknacks and -out-of-this-world baked goods. As you can see by the list, we take anything! Remember, I will come to you to pick up your donations; nothing is too big for us to handle. We only ask that if you donate electronics that they work. The sale will be held during the Franklin Grove Harvest Festival. We will be open from Thursday, August 4th through Saturday, August 6th from 8 AM to 4 PM. Proceeds will be going to the Hospice of the Rock River Valley to help fund the new hospice home. The hospice home will feature six patient rooms with accommodations for family and visitors. They will provide three levels of patient care: Routine/Residential: For patients who cannot or do not wish to stay in their home. Respite: Patients stay to allow relief for their family/caregiver for up to five days. Inpatient: Short-term pain control or management of acute clinical problems that can’t be managed at home. For more than thirty years, patients and families have counted on Hospice of the Rock River Valley to provide comfortable and dignified hospice care. If you have any questions, you can give me a call my extension is 203. Thank you for your support!
April, May & June 2016 Crest Ink 21
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