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The role of the Property Manager The Property Manager may work directly for the owner/leaseholder or be an employee of a management company. The Property Manager’s role is to ensure that the property is well-maintained, that any necessary repairs or maintenance are carried out promptly, and that disputes or issues are resolved in a timely and professional manner. The exact scope of the role will depend on the agreed contract with the managing agent and the terms outlined in the lease agreement for the building in question. For example, some Property Managers may oversee additional services such as concierge, cleaning or security services for an extra cost. The role of a Property Manager can also vary over time due to changes in statutory requirements such as those brought in recently by the Building Safety Act.
When selecting a Property Manager, it’s important to look for someone who has experience in managing properties similar to yours, who has a good reputation in the industry, and who is responsive and communicative. Property management can involve a range of factors depending on the scale, location and type of property, and a range of expertise is required. The skillset of a modern Property Manager spans everything from legal knowledge and construction expertise, through to health and safety awareness and resident wellbeing. Overall, the foundation of a good property management service should include clear and regular communication, a proactive approach to maintenance and repairs, and a commitment to providing excellent customer service.
Going above and beyond The scope of property management can extend to anything that will maintain and enhance the overall value of the building, or ensure a resident feels safer and happier in their home. The wider remit of a modern property management company can include:
• New digital solutions such as online portals for rent and service charge payments, maintenance requests, and communication, and smart home systems for better control and monitoring. • Advice on a building’s carbon footprint in order to save money on energy bills, often by sourcing sustainable solutions such as LED lighting, water-saving devices and energy-efficient appliances.
• Legal services such as enforcement, and compliance with relevant laws and regulations. Property managers can also advise on complex ownership structuring. • Emergency attention such as 24/7 response teams, disaster planning and recovery, and health and safety compliance.
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