Verification Forms and Documentation Be sure that the institutional verification document is signed, that all required sections are completed, and that the relevant tax or alternative documents are attached. Timing of Signatures Any required signatures, such as signatures on worksheets or on copies of tax returns, must be collected at the time of verification — they cannot be collected after the verification deadline for that award year. Interim Disbursements If the student is selected for verification on the original ISIR, Interim Disbursements ARE NOT allowed prior to the completion of the verification process. If selected on subsequent ISIR, the student will not be eligible for additional aid until the verification process is completed. NOTE: In the 12-13 Handbook, the Department allows disbursements prior to verification, however, many times a verification stays incomplete, therefore the funds disbursed would become a liability to the institution. How to Submit Corrections and Updates Corrections and updates can be submitted by the student on the SAR or the Web or by the school using FAA Access to CPS Online or the Electronic Data Exchange (EDE). Using FAFSA on the Web (FOTW). Any student who has a PIN — regardless of how he originally applied — may correct any of his own data by using FAFSA on the Web at www.fafsa.gov. If dependent students need to change parental data, a parent must either sign electronically with her own FSA ID or print out and sign a signature page. EFC Changes and Changes on Title IV Awards Students making changes to their data as a result of the verification process that resulted in a change to the EFC or a change to the Title IV awards would be notified by the school via a revised offer letter. The method used by the institution to deliver the first award letter will be used for subsequent notifications. Failure to Submit Documentation From the time the student is selected for verification by the Department of Education or by the school, the student that fails to complete the verification process will lose his/her eligibility for Title IV funds. If the student received aid prior to being selected, that aid remains as an eligible disbursement. Once selected on a subsequent ISIR, all future disbursements will depend on the completion of the verification process, referring students to the Office of Inspector General (OIG). The institution has an obligation to refer certain cases where the institution believed that intentional fraud seems to have taken place to the Office of the Inspector General (OIG). Those cases would be followed up by OIG as appropriate.
Formal Grievance and Complaint Procedures STEP 1: Grievant should verbally present his/her grievance before the Director of Education at Sumner College for resolution within 30 days of occurrence. If the grievance is not resolved, then grievant will receive a copy of the Grievance Form and should proceed to Step No. 2. STEP 2: Grievant may submit a completed grievance form requesting a hearing before a Grievance Committee. The hearing will outline his/her grievance and what steps have been taken to resolve the problem. This must be completed within 45 days of meeting with the Director of Education. STEP 3: Within 15 days of a request for hearing, a hearing date and time will be scheduled with written notification to all parties involved as well as a copy of the grievant’s completed grievance form. STEP 4: At the grievance hearing, the grievant will present his/ her complaint to the Grievance Committee, then the Grievance Committee will ask questions of the grievant if necessary. If any additional parties are involved, their connection will be presented before the Grievance Committee. A record will be made of the grievance hearing by a Court Reporter and a transcript will be provided at the expense of the one requesting the transcript. STEP 5: Within 30 days from the date of the hearing, a written Findings of Facts and Order will be provided to all parties. If the Findings of Facts and Order is not satisfactory to the grievant, he/she may seek legal counsel for resolution or other legal means that grievant may wish to pursue. Copies of all grievance materials will be sent to and reviewed by the Accrediting Bureau of Health Education Schools. Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission at 3225 25th St. SE, Salem, OR 97302 or by sending an email to complaints@hecc.oregon.gov. Students may also access the complaints web page at: https://www.oregon.gov/highered/about/Pages/complaints.aspx
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