What if my idea could benefit others or seems like a new product? If your request goes beyond customization (for example, a new type of tool), our team may refer it to Product Management for future product development consideration.
Common Questions About Custom Requests “Why is this more expensive than a standard product?”
Custom engineering may involve unique parts, special materials, and setup costs. Unlike standard products, specials aren’t made at scale, which increases pricing. “Why does it take so long?” Specials go through a review process to ensure the solution is technically sound, safe, and reliable. This includes design, validation, and production planning. “Can’t you just tweak an existing product?” In some cases, yes. But even small changes can affect performance or certification. Engineering reviews every request to ensure quality. “Why do I need to wait for Engineering review?” This step ensures that your request is feasible, safe, and aligned with our capabilities—helping prevent delays or rework later. “Can you just give me a rough quote?” We want to provide quotes you can count on. That’s why we wait until Engineering has reviewed the request to offer pricing. “Other vendors do this faster or cheaper.” We focus on precision and long-term performance. If timing is critical, we’re happy to explore whether a standard product or an existing variation could meet your needs. “Can you guarantee the delivery date?” We’ll provide an estimated lead time based on the scope of the work. Because of the custom nature of specials, timelines may shift depending on complexity.
SILICON VALLEY HEADQUARTERS 1080 North 11th Street, San Jose, CA 95112 | Phone: (408) 292-2214 | Fax: (408) 292-2733 | mountztorque.com
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