Luxury Coach Travel Your Adventure Starts Here
Frequently Asked Questions
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HOW CAN I BOOK MY HOLIDAY? There is no booking form to complete, so booking your holiday couldn’t be easier, just call 01352 733292, book online at jonesholidays.co.uk or call into our Booking Office, 11 Church Street, Flint CH6 5AD or Mostyn Avenue, Craig y Don, Llandudno LL30 1YS HOW MUCH DEPOSIT DO I HAVE TO PAY? For all our UK and Ireland coach holidays there is a deposit to pay of £75 per person. For further afield holidays the deposit is as follows; continental coach holidays the deposit is £175 per person, for Jersey flight holidays the deposit is £200 per person, and for our air and cruise holidays we would need a deposit of £500 per person, or 10% of the cost of the holiday, whichever is the greater. If you have selected an ocean cruise, the deposit is 20% of the cost of the holiday. We take the deposits at time of booking. WHEN WOULD THE REST OF THE MONEY FOR MY HOLIDAY BE DUE? Full payment for your coach holiday is due 8 weeks before departure date. If you have booked an air or cruise holiday this can be between 8 to 16 weeks before; you’ll be advised of the exact date on booking. WHAT METHODS OF PAYMENT DO YOU ACCEPT? For all UK coach holidays we accept payments in cash, cheques, or credit / debit cards. If you have booked an air and cruise holiday your final balance payment will need to be made by cash, cheque, or debit card only. CAN I MAKE A PROVISIONAL BOOKING? You can make a provisional booking for your holiday and hold a place on option for a limited period only. Please call our Booking Office on 01352 733292 for more information. DO I HAVE TO PAY A SINGLE SUPPLEMENT IF I TRAVEL ALONE? Where possible we try to keep our single supplements to a minimum, and actively create holidays that do not include a single supplement. It is however necessary at times to charge a single supplement. DO I HAVE TO PAY FOR THE DOOR-TO-DOOR PICK-UP SERVICE? For passengers within our catchment area we offer a door-to-door pick-up service for free. Passengers outside of the area may have to pay an additional small charge, please check at time of booking. An optional pickup service is available for 3 day short breaks, with a surcharge. No home pick-up for breaks of 2 days or day trips.
CAN I BUY MY TRAVEL INSURANCE FROM JONES HOLIDAYS? Yes, we can help you with your travel insurance and offer our own cover. CAN I PICK WHICH SEAT I WOULD LIKE ON THE COACH AND DOES IT COST MORE? When you book with us we will ask you where you would like to sit and find the best seat for you. We do have to work on a first come first served basis however, so if you particularly wanted a specific seat please book early. There is no additional charge for reserving specific seats. IS THERE A MAXIMUM LUGGAGE ALLOWANCE FOR MY SUITCASE? We politely request that you try and limit your luggage to one suitcase per person, which should not exceed 20kg. You are of course able to bring hand luggage onto the coach, which can be kept with you and can be stored in the overhead luggage rack. WHEN WILL I RECEIVE MYTRAVEL DOCUMENTS AND LUGGAGE LABELS? You will receive your documents and luggage labels around 2 weeks before you travel. WHAT IF I HAVE MOBILITY ISSUES OR A DISABILITY? If you have disabilities we would ask you to let us know at the time of booking. We have a range of different tours and some may contain more walking elements than others. We do our best to select hotels that are accessible, however please check your tour descriptions as some hotels may not offer lifts to all floors. WHAT HAPPENS IF I HAVE TO CANCEL MY HOLIDAY? You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person who made the booking and is notified to us in writing or over the phone. For cancellation charges visit jonesholidays.co.uk/Jones-Holidays-Trading-Charter
We pride ourselves on delivering you the very best experience possible and making your holiday the very best it can be.
Our coaches are equipped with...
• Air-conditioning • Air purification • Hand sanitiser stations • Seat belts • Reclining & sideways positioning comfortable seats
• Adjustable arm rests • Adustable foot rests • Seat back tables • Magazine nets • Overhead storage • Toilet & washroom.
Check your travel documents carefully on receipt
Label your luggage clearly
Pack your travel insurance documents
If travelling abroad check your passport is valid
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