Annual Report 2024
NEW ONLINE SERVICE ENHANCES CARE AND CONNECTION OneWorld is committed to delivering excellent patient care every step of the way, even when patients are at home or on the go. In 2024, staff opened up online scheduling for adult and pediatric patients via the Patient Portal – paving a new pathway of convenience and access to care. Project Manager Robin Nelson said online scheduling has increased each month since it was implemented; meanwhile, enrollment in the Patient Portal grew by 59% in 2024. “It’s exciting to see the increase in utilization of our Patient Portal, including more patients scheduling appointments online and utilizing the messaging feature,” Nelson said. “We all strive to deliver the best care and support for our patients, and this direct connection between patients and the care team is essential for that goal.” More Patient Portal features are planned for rollout, with the goal of reducing patient wait times at check-in. The HIPAA-compliant Patient Portal, hosted by Intelichart and implemented by OneWorld in 2023, also allows patients to request medication refills, receive appointment reminders, send secure messages to their clinician and complete forms before their scheduled appointment to reduce in-office wait time.
PatientPortal InteliChart
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