Dear Team,
For this newsletter, I wanted to do something a bit different. Rather than a traditional introduction, I’d like to share some feedback we have received from our guests in July through Medallia. Your dedication and hard work shine through these comments, showcasing our commitment to be the best-loved hospitality group.
Here are just a few of the wonderful comments from our guests among many others
• “The customer service at the hotel was excellent!”
• “My stay at JEN Maldives Malé by Shangri-La was fantastic! Most of all, I loved the warmth of the staff. It felt like home. Thank you!”
• “All staff were excellent in customer service and hospitality. They went above and beyond to accommodate my needs. ”
• “Outstanding experience! You could teach customer service to other hotel staff worldwide. You have the right recipe for success. Apologies for missing other names that contributed to my happiness during my visit. Thank you for what you do. ”
• “Outstanding service from everyone at Jen. Clearly, excellent customer service is a job requirement!”
• “Thank you once again for making Jen feel like home. ”
• “The staff at Jen Hotel were exceptionally friendly and helpful. ”
• “Amazing staff across the board. They go out of their way to ensure all your needs are met. ”
• “The staff in every job function we interacted with were extremely attentive, helpful, and friendly. A great bunch of people. ”
These comments are a testament to your obsession of delivering heartfelt hospitality. Each of you has played a crucial role in creating memorable moments that truly matter. As a result, Guests Overall Satisfaction score for July reached an impressive 92.8%, with a service score of 93%. I am immensely proud of the positive impact you have made and of your commitment to continually improving in the months ahead.
Thank you for hosting our guests and bringing the colorful joys of life to their stay.
Brice Lunot, General Manager
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