Appendix F: Interview Transcripts This appendix includes all of the transcribed content from the 13 interviews. Quotes from these transcripts are included elsewhere in the report, and these transcripts may provide additional context.
Some questions not in the discussion guide were prompted by things from the participants' survey responses.
Note that far from everything that each participant said was transcribed. In particular, if we asked about a topic and the participant didn't have much to say, it's not included. Note also that the questions aren't transcribed verbatim and sometimes left implicit.
Participant 1
Browser support
What is support based on? Usage? Something else?
The most we cater is Chrome, Safari, Firefox, and Edge. Our user base mostly... we have been working, you know, with corporate clients. They are mostly not allowed to install any additional software in their systems, so they really have to use the browsers that come with the operating system. So that's why we have to support Edge, mostly with people who are working on Windows machines. And also for students, there are a lot of students, you know, sometimes who are not that tech savvy and go with the default Safari browser in the Mac and are not really interested in installing Chrome. So we have to support Safari as it is the default browser of Mac. We have to support Chrome because most users on Windows are using that. Or Firefox. As I mentioned Edge is now the default browser on Windows machines, so there's a large user base there that is dependent on that as well. And our analytics [inaudible] show that these are the top 4-5 browsers that users are most using.
Internet Explorer
What about IE, do you have to support it?
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