HOSPITALITY REVIEW TASMANIAN August/September 2024
Firing up the Huon Valley
The Kiln Eatery’s Journey from Historic Estate to Culinary Hotspot
Also Inside:
Hope & Anchor
Chef Golden Hat
EC Wine Week
NEW
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INSIDE THIS ISSUE
President Update 5 CEO Update 7
FEATURE: The Kiln 8-11 Membership Update 12
Events Calendar 13 Minister Update 15 Opposition Leader 17 FEATURE: Hope & Anchor 18-20 Workforce Development Update 22-23 Future Leaders Study Tour 24-27 ER Update 30 RCAT Presdent Update 31 Women in Leadership 32-33 Corporate Update 36-37 Great Customer Experience 38-40 FEATURE: Chef Golden Hat 44-45 FEATURE: Great Eastern Wine Week 48-49 HOSPO Health 50
Future Leaders Study Tour
Tourism Tasmania 51 Clubs Tasmania 55-57 FEATURE: King Island Visit 58-60 Business Events Tasmania 63 Hospitality Dr 65 Corporate Glossary 66-67
Chef Golden Hat
Cover Photo: The Kiln Eatery
TASMANIAN HOSPITALITY REVIEW BY
For editorial enquires contact Adam Smith adam@tha.asn.au 0417327093
@tashospitality
@tas_hospitality
PRESIDENT UPDATE
In the past two months, the legislation surrounding the pre-commitment gaming card and other issues involving electronic gaming machines (EGMs) has garnered significant publicity. Regardless of your views of EGMS, something that is often overlooked – and no doubt completely dismissed by the naysayers - is the Tasmanian Government’s Community Support Levy (CSL), which is a significant initiative designed to benefit the community by redistributing a portion of the profits from gambling activities. The CSL, funded by contributions from licensed gambling operators, serves as a crucial resource in addressing the negative impacts of gambling. Last financial year, the CSL generated a substantial $5.061 million, which was strategically allocated to various programs and initiatives aimed at promoting community well-being and supporting those affected by gambling-related harm. One of the primary benefactors of the CSL is Specialist Gambling Support Services. With $938,000 dedicated to these services, individuals and families grappling with gambling addiction receive much-needed counselling, support groups, and rehabilitation programs. These services are vital in helping people regain control of their lives and fostering a healthier community. Community education is another critical area supported by the CSL. With $460,000 allocated to educational initiatives, awareness is raised about the risks of gambling and responsible gambling practices can be promoted. These programs play a pivotal role in preventing gambling addiction and ensuring that people are well-informed about the support services available to them. Despite what many may believe, operators with gambling facilities do not want to see people’s lives destroyed. We encourage those who need help to seek assistance, without impacting the large majority of the population who use gambling as a recreational activity.
gambling. Last year, $380,000 was dedicated to research, which is essential for developing effective policies and interventions to mitigate gambling- related harm. This research underpins our efforts to create a safer and more supportive environment for all Tasmanians. One of the most impactful aspects of the CSL is its support for Community Grants. With $800,000 allocated to various community organisations, we see a plethora of projects that enhance community well- being. From infrastructure improvements to social inclusion programs, these grants help build stronger, more connected communities. Neighbourhood Houses, which are community centres providing a range of services and programs to local residents, received $2.2 million from the CSL last financial year. These centres offer social, educational, and recreational activities that foster a sense of belonging and support within the community. The CSL also supports the Sport and Active Recreation Equipment Grants Program, with $1.27 million allocated to providing sports equipment. This program promotes physical activity and healthy lifestyles, supporting sports clubs and organisations in offering better facilities and opportunities for participation. The Organisational Support Grants Program received $500,000, helping community organisations with operational costs. This support is essential for maintaining the sustainability of these organisations, allowing them to continue delivering valuable services and programs to the community. The CSL is not just a levy; it is a lifeline for many in our community. It embodies the spirit of support, development, and hope that defines Tasmania. By addressing gambling-related harm and funding a wide range of community initiatives, the CSL plays a crucial role in building a stronger, healthier, and more resilient Tasmania.
The CSL also funds research projects aimed at understanding the social and economic impacts of
5 Tasmanian Hospitality Review Aug/Sep Edition
AJG.com/au/hospitality
CEO UPDATE
The countdown towards this year’s Awards for Excellence celebration is well and truly on and this year’s event will be our biggest yet. We have witnessed a remarkable surge in participation, with 198 venues submitting a record 600 entries across our 37 diverse categories. This unprecedented level of engagement is a testament to the vibrant and dynamic nature of Tasmania’s hospitality industry. The Awards for Excellence is more than just a competition; it is a celebration of the passion, innovation, and hard work that define our industry. In 2024 we have seen an extraordinary range of nominations and the diversity and quality of the entries highlights the talent and dedication present in our local hospitality scene. Our awards evening, scheduled for October 30 at the Royal Tasmanian Botanical Gardens, promises to be an unforgettable event. The stunning gardens provide a beautiful backdrop for a night of celebration, networking, and recognition. This year, we are pulling out all the stops to ensure the evening is bigger and better than the successful edition 12 months ago where more than 750 people were in attendance. With some of the entertainment we have planned, coupled with a low ticket price of just $95, we are hopeful of nearly 1000 coming through the gates for our night of nights.
set to add a touch of magic to our celebration. His performance will undoubtedly be a memorable experience for all attendees, adding to the festive atmosphere of the evening. The Awards for Excellence is an opportunity to honour the exceptional contributions of individuals and businesses within our industry. It is a chance to acknowledge the creativity, resilience, and dedication that make Tasmanian hospitality truly special. Each nominee represents the best of what our industry has to offer, and their achievements set a benchmark for excellence that inspires us all. As always, the winners will also have the opportunity to represent the state at the AHA National Awards for Excellence, talking place in Brisbane on November 25.
I would like to extend my heartfelt congratulations to all the nominees and thank them for their contributions to our industry. Your hard work and dedication are what make events like this possible. I also want to express my gratitude to our sponsors, partners, and everyone who has worked tirelessly to bring this year’s Awards for Excellence vision to life. As we look forward to October, I invite all members of the Tasmanian hospitality community to join us in celebrating our collective achievements. Tickets are now available and can be purchased by visiting our website.
One of the highlights will be a performance by the incredibly talented DJ Hugo Bladel. Known for his engaging stage presence and theatrics, Hugo is
See you on October 30 at the Royal Tasmanian Botanical Gardens for a night to remember!
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The Kiln Eatery INDUSTRY FEATURE
PICTURE: MICHELLE CRAWFORD
Five years ago Carolyn and Graeme Holmes embarked on a change of scenery, selling their business in Newcastle and relocating to Tasmania. Two properties in the state – one in the north and one in the south – grabbed their attention for a new venture but it was the Huon Valley which won out, leading to an extensive overhaul of one of the region’s most well-known properties. C arolyn still has chuckle when she looks back at the decision her and husband Graeme had to make when they upped their lives in NSW and made the move south. Graeme, a structural engineer, was at the helm of a “decent sized” engineering company when the couple, in conjunction with one of their sons and daughter in law, decided a sea change was in order. So they sold the engineering company and travelled to Tasmania, wanting to invest in a property which contained some historic value. Two options presented themselves – one in Launceston and one in Ranelagh. Launceston initially grabbed the attention of Carolyn, but it was the historic hops kiln on Clifton Estate – which once contained 52 hectares of apple orchards and 52 hectares of hops –
that ultimately won the Holmes’ over.
“My husband had been a couple of times, I had been a couple of times [to Tasmania]. I’d been down with the kids and my parents and we loved it. We looked probably about 20 odd years ago at moving down,” Carolyn says of the decision to pack up from Newcastle in 2019. “We sold our business in Newcastle and we wanted a bit of a sea change, and we don’t want to retire. Well, I don’t anyhow. So it was just another step in life I suppose. “When we first saw Clifton Estate, we were captivated by its beauty and potential. We knew it was the perfect place to create something special.” - Carolyn Holmes “We mainly came down looking for a wedding venue place. Graeme and I are very interested in history, even our colonial history so we were looking for something that had a historic value to it. When we got here, there
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were two properties, there was here and one up near Launceston and I wanted that one and they wanted down here, so I got out voted! But because the iconic Oast House, the old hop drying kiln, sits quite proudly in the yard we could see opportunities with it and the property itself, so we just decided to take the project on. “We got here in January of 2020 and Covid hit, but that allowed us to get our planning done and all that, but the cost of everything just absolutely escalated to really being unreasonable, but we had started so we kept going. It’s been 12 months now [since the major renovations were complete], like every hospitality business at the moment it’s a bit of a struggle, but it’s a new challenge. “We’ve been in business for 30 odd years and all businesses are a learning curve and it’s always a challenge.” The Clifton property on which the Kiln Eatery stands is steeped in history dating back to the early to mid- 19th century. Founded by Thomas Jabez Amesbury Frankcomb, a convict sentenced to transportation for 15 years, the estate was one of the pioneering properties in the region, contributing to the early development of agriculture and viticulture in Tasmania. Ten acres of hops were planted along the banks of
Mountain River in the early 1900s by Thomas’ son (also named Thomas), and he converted a wooden barn into a kiln to dry the crop. An octagonal kiln with a 21-metre flue and eight fireplaces was added, and by 1949 Clifton was the largest hop producer in Tasmania. The kiln remained in use until the 1960s, when there was a downturn in the Tasmanian hop industry. The property remained in the Frankcomb family until 2006, when Sonia and Steve Fluke took ownership and renovated the hop kiln. It then changed hands to Carolyn and Graeme for just the third time in 2019, with the latest stunning transformation taking place. The Holmes’ have converted the Oast house into a restaurant – ensuring the character of the kiln has been retained in the new build. Today, the Kiln Eatery boasts a charming mix of historical architecture and contemporary design. The original features of the estate, such as the grand fireplace and antique fittings, have been lovingly restored. At the same time, the dining areas have been modernised to provide comfort and style, creating an inviting ambiance for guests. Caroline has also spruced up the accommodation offerings for guests, with Clifton Homestead offering the perfect blend of old-world charm with modern day comfort.
“I like projects like that, I’ve converted a warehouse into our residence, and an old Masonic hall into our
CAROLYN HOLMES WITH HUSBAND GRAEME. PICTURE: PEN TAYLOR
residence. I love big projects like that. We’ve worked I think quite sympathetically with the Oast House to comply with all the regulations,” Carolyn says. “When we first saw Clifton Estate, we were captivated by its beauty and potential. We knew it was the perfect place to create something special. We wanted to maintain the essence of the property, with a goal to blend the old with the new seamlessly.
“Most people are wowed when they come in. They congratulate us on what we’ve done, how we’ve done it and kept it so you can literally see what it was. We haven’t taken integrity away from the building. We’re happy with how things have gone so far, we’re still doing things to the place and it’s still growing and hopefully I can keep it going.”
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Membership Update
In the past two months the membership team has been out and about across the state visiting members and there is plenty more travel planned in the coming months. Over this period, we have sat down with industry representatives at Cradle Mountain and listened to some of the challenges in one of our most visited areas in the state. Out of this catch up, we discovered that due to the cold snap which hit the region in early July, the roads into Cradle Mountain had deteriorated, making it unsafe for visitors. There were also concerns that the area had been overlooked to upgrades to telecommunication services (unfolding on the West Coast) as well. This has prompted us to put in writing our member’s concerns regarding this major issue and we have sent it to the hospitality minister to respond.
related, so if you have equipment to sell or are looking to purchase some quality second hand gear, feel free to post it within this closed member group. Please contact us if you want more information. Lastly, we are currently doing a face-to-face THA survey during our member visits, which should take around 20 minutes of your time. Obtaining crucial information will enable us to get a better understanding of your needs, but also hopefully it will enlighten you all on what is available with your membership. I encourage everyone to be patient and participate in this as it will shape how the THA moves forward with such things as events, member engagement and communication to name a few. Please take the time to re-discover our website www. tha.asn.au and especially the member section. If you don’t have you login details, please reach out and we will provide these to you. I also would like to welcome our new members who have joined in the last two months below. Remember our role as your member association is to take your challenges off your shoulders and provide solutions while you focus on your business. If you require any assistance, with any challenge, or you are looking at improvements to your business, please don’t hesitate to call or email us. WELCOME NEW THA MEMBERS Happy Larry - Hobart Dill Pickle Club - Launceston Urban Kitchen and Grills - Lindisfarne Hugo’s Brew and Chew - Smithton Hey Buddy Cafe - Ulverstone Fellini Italian Restaurant - Hobart Roaring Grill - North Hobart Northern Public House - Launceston Western Tiers Distillery - Westbury
Earlier in July, the THA Team went across to King Island to visit members and industry to get a better understanding of how hospitality is faring. Island operators are being hit hard during the winter period – as industry everywhere is – but once again, they have increased freight costs and even more compounded staff shortages. The team ran a session in the schools with our new VR headsets which the school children really engaged with and hopefully this will inspire some to forge a career path in our wonderful industry. You can read more about this trip on pages 54-56. Recently we launched our Buy and Sell Facebook page, which allows members to post any items you have that are no longer required. Of course this is all hospitality
Stanley Wine Bar - Stanley Mandarin Palace - Burnie
Membership Enquiries? Nick Roney (north) E: nick@tha.asn.au Ph: 0439 119 343 Jordan Lewtas (south) E: jordan@tha.asn.au Ph: 0437 129 669
12 Tasmanian Hospitality Review Aug/Sep Edition
TASMANIAN EVENTS CALENDAR AUGUST 2024 THROUGH OCTOBER 2024
AUG 22 AUG 25 through
SEP 6 SEP 18 through
AUG 24
The Australian Antarctic Festival
Top Dog Film Festival
Great Eastern Wine Week
HEAD TO THA.ASN.AU/ EVENTS FOR THE LATEST
EVENTS & TO DOWNLOAD OUR EVENTS CALENDAR
SEP 19 SEP 22 through
SEP 15
SEP 29
AFLW North Melbourne v Richmond @ UTAS Stadium
Moo’d
Junction Arts Festival
OCT 18 OCT 20 through
OCT 4 OCT 6 through
OCT 9 OCT 23 through
OCT 30
THA Tasmanian Hospitality Awards For Excellence 2024
A Festival called George
NORTH Festival
Oktoberfest
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EDITORIAL
Premier and Minister for Tourism and Hospitality Jeremy Rockliff
Our Tasmanian hospitality and tourism sector helps sustain our regional communities.
Our Government is not only backing the tourism and hospitality industry, we are stepping in through our 2030 Strong Plan for Tasmania’s Future. It was an honour to recently join Kim, Bruce and Kurt Robinson at the Cove to launch the $50 million Regional Tourism Development Loan Scheme.
It enables Tasmanians to thrive, earn an income and invest back into their own community.
The sector injects more than $3.5 billion in visitor spending into the Tasmanian economy.
Applications are now open for loans of between $100,000 and $3 million to support projects.
Our Government will always be in the corner of the hospitality and tourism industry.
We will also deliver a $500,000 Regional Hospitality Revival Fund, which will provide grants of up to $2,500 to support hospitality businesses in regional Tasmania to attract visitors to the regions. Tasmania’s tourism and hospitality sector is a jobs powerhouse, with one in eight Tasmanians employed in the industry. We know demand for workers will continue to grow, which is why we are investing in training the next generation of tourism and hospitality through a $1.3 million commitment to VXT. In early August we launched VXT’s new hotel school which is providing job-ready training for the sector. Through this investment, we are helping grow the workforce our visitor economy needs.
We know the industry is in a challenging period, and this was reaffirmed with the recently released Hotel Occupancy Report for June. Whilst we know Tasmania is an appealing travel destination, the absence of a full-scale Dark Mofo event this year has impacted winter tourism. That’s why the Government is making targeted investments to help drive visitation, including through 57 events, and marketing campaigns from April to September. It is projected that these events will bring more than 70,000 visitors to Tasmania with over 400,000 bed nights. Tasmania had a positive summer in terms of visitation spend, but it is vital that we do everything we can to continue to drive visitation over the cooler months, supporting Tasmanian businesses across the state. Our Government has made its largest investment in a winter marketing initiative with more than 500 distinctive activities on offer from tourism businesses and event organisers during the Off Season campaign. The campaign had a strong focus on boosting visitation to the regions, as well as supporting jobs and businesses during the traditionally quieter period. This year we also launched the Odd Jobs campaign which generated a global reach of 1.3 billion – an incredible result for Tasmania. While holiday messages are often centred around sunny destinations, Odd Jobs shifted the conversation on what a unique winter break can look like in Tasmania.
We want to ensure that vibrant regional events and the broader industry are given every opportunity to thrive.
For more information about the Regional Tourism Development Loan Scheme visit: www.business.tas.gov.au
15 Tasmanian Hospitality Review Aug/Sep Edition
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EDITORIAL
Labor Leader Dean Winter
As Tasmanian Labor leader I get to travel all over the state and that means I get to visit a lot of hospitality businesses. Everywhere I go, the hard work of hospitality operators and staff is obvious, from the small-town café to the big-name restaurant. People in this industry take great pride in what they do and what our beautiful state produces. However, something else is also obvious. The hospitality industry is under pressure from increasing costs and businesses are feeling the pinch. While the increasing cost of living continues to restrict how much Tasmanian households can afford to spend when out and about, the impact also hits venues directly. When the cost of supplies keeps going up, the pressure on business viability is relentless. While the latest national figures show that inflation has stabilised, prices are still increasing and household incomes are not keeping pace. Hence, it’s no surprise consumer confidence remains very low.
impact on the city and businesses, especially around the Midtown area that is now home not just to university facilities and student accommodation, but a plethora of restaurants, cafes and bars. The UTAS move is a huge opportunity. It will bring in thousands of people who need to eat and who also want to socialise. Most modern-day students work alongside their studies, and being in the city where the jobs are makes it easier. We’re already seeing the success of UTAS’ transformation into Burnie and Launceston. Now it’s time to finish the move in Hobart. The bid to give Parliament the power to decide what UTAS can and cannot do is a handbrake on progress. I fear it will undermine confidence – not just in our state capital, but across the state.
Now some good news: poker games are returning to pubs and clubs after an abrupt ban last year.
In these tough circumstances our state needs every injection of optimism possible.
I thought it was ridiculous that Tasmanians could no longer play for small stakes in real-life competitions, something that was important to both players and the venues. I was part of the campaign to bring back poker and now a ministerial direction has allowed it to resume. It took way too long, but games are back on. I say cheers to that!
The Labor Party is backing a proposal that will help re-energise central Hobart and create much-needed housing. We support the University of Tasmania moving from its Sandy Bay campus into the city and its plan to use the site for housing.
This process is well underway, with a majority of UTAS operations already in the CBD. This has had a big
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Hope & Anchor INDUSTRY FEATURE
JOHN KELLY WITH ARCHAEOLOGIST DR JENNIFER JONES-TRAVERS, WHO IS INVOLVED WITH THE DIG AT THE SITE ADJACENT TO THE HOPE & ANCHOR. PICS: NIKKI DAVIS-JONES/NEWS CORP
Hobart Alderman John Kelly’s vision to build hotel accommodation on a prime site in the city has been temporarily paused – thanks to a discovery which has garnered significant interest. A n archaeological dig on land next to Hobart’s historic Hope and Anchor Hotel has been stopped after the discovery of Aboriginal middens. Owner, licensee and councillor John Kelly said the site was one of the most significant in Australia and Aboriginal Heritage Tasmania had been notified. “We’re in the process of gaining all the necessary approvals now that it’s bound to have more sensitive and important artefacts and findings on the site,” he said. “We had no real concept of what was there. We’ve been sort of unveiling this treasure trove of artefacts and more importantly, potential Aboriginal historical things as well. Not only is the site significant as one of Australia’s first European settlements but is of major importance to the Muwinina people of the South East Nation.
of the Derwent Estuary and was a place of cultural significance and gathering for the First Nations people.” The Hope and Anchor, Mr Kelly says, is Australia’s oldest continuously licensed venue opening its doors 217 years ago in 1807, just three years after Hobart’s European settlement. “This is just the start of a major project and who knows what treasures from the past will be revealed,” he said. “I am honoured and excited at the same time to be part of the unearthing of this sacred ground - It’s almost like being on the set of an Indiana Jones movie.” Archaeologist Dr Jennifer Jones-Travers said that the site on vacant land next to the hotel in Macquarie St was listed on the Tasmanian Heritage Register as being of significance for the state for its archaeological importance. “I can say that that’s entirely playing out and we have found three really well preserved historical layers,” she said. “It is a really amazing and unique place with an opportunity to tell an exciting story. We’ve got the
“The hotel and excavation site are where the fresh water of the Hobart Rivulet meets the salt water
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1807 hotel which was when the first hotel, the Whale Fishery, was built and then 1826 when they moved the Hobart Rivulet and changed its alignment. In 1858 they built the third iteration of what the current pub is now.” Dr Jones-Travers said a lot of women’s and children’s artefacts had been found as well as the remains of animals and fish. “We’ve got a lot of artefacts that are coming from around the world, but they’re interesting things that we don’t usually find. “There’s this sense of international goods coming through this place, which makes sense when you’re so close to a major shipping corridor and maritime trade centre that the Hobart waterfront was. We’ve excavated fish scales and egg shells, rat’s bones, and fish bones and things that are intact so we’re able to kind of get down to that really fine detail.” The materials from around the world, include a shell disc with Pacific Island motifs, carved bone pieces, Chinese export porcelain, and French ceramics. “We are seeing evidence of women’s mourning jewellery and clothing, with a proliferation of black buttons and beads suggesting use of the pub to hold wakes, possibly in association with the Coroner’s inquests often held at public houses (the ample cellars helping keep the bodies cool before examination).
More detailed examination of the artefacts will help us understand who was using different spaces at the pub and how they were whiling away their time at the public house, hotel and associated shops.” “We had no real concept of what was there. We’ve been sort of unveiling this reasure trove of artefacts and more importantly, potential Aboriginal historical things as well.” - Hope & Anchor owner John Kelly Dr Jones-Travers said the excavation works would be a very slow methodical process that would continue to evolve as the layers of history were revealed. “Work will need to be paused at times to register the identified Aboriginal heritage site and seek the necessary approvals to continue,” she said. “We’ve potentially found Aboriginal heritage, you know, reflecting the occupation, and the longstanding use of the area by the Muwinina people.” Mr Kelly took over the hotel in February 2023 after he paid $4.6m for what he described as “one of Hobart’s heritage jewels’. He said several people had volunteered to help with the archaeological excavation.
“You can pay now to go on archaeological digs in Greece and Mediterranean, so it’s a real new thing now,” Mr Kelly said. “We’ve only done about five per cent of it so far. This is one of the hottest archaeological sites in Australia.”
maritime history of Hobart. That’s what the whole pub is about and to dress it up as anything else is irrelevant.
LEFT: PIECES OF CERAMIC CUPS AND PLATES. ABOVE: CHILD’S TOY MADE FROM LEAD. PICS: NIKKI DAVIS-JONES/NEWS CORP
While Mr Kelly waits for the permits to be granted to continue the archaeological dig, he has turned his attention to renovating the Hope and Anchor, reconnecting the historical establishment with its roots. “That’s a big job as well because the pub, the current way the pub’s been decorated doesn’t reflect what the pub is truly about. The pub symbolises the early European occupation and the deep link to the
“It’s so unique with its age, but also those two other identifiers, the European occupation, colonial European occupation, and the maritime history of Hobart, which is huge.”
*Article courtesy of Sue Bailey/News Corp.
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Workforce Development
THA School Showcases take hospitality to the next level Our 2024 School Showcases are well underway and it’s clear that this year’s events are setting a new standard for engaging the next generation of hospitality. With the Devonport showcases successfully completed and Hobart’s sessions in full swing, students from across Tasmania have been treated to a glimpse into the world of hospitality. For the first time, we’ve integrated Virtual Reality (VR) technology into our showcases, offering over 650 students an immersive experience that takes learning beyond the traditional. Through VR, we’ve given students the chance to step into a busy cocktail bar, test their skills in a kitchen simulator, and explore the creativity and precision required in various hospitality roles — all in a safe and controlled environment. Our goal with this year’s showcases is to provide an interactive and modern approach to exploring the hospitality industry. The introduction of VR has been a game-changer. It’s not only captivated the students but also deepened their understanding of the potential career paths available to them in hospitality. “The THA is committed to supporting the growth and development of Tasmania’s hospitality industry by fostering young talent and providing educational opportunities,” says Jack Milbourne, the THA’s Workforce Development manager.
goal.”
We kicked off in Devonport at the TasTafe Drysdale campus, where we saw students eagerly dive into both the VR experiences and traditional hands-on activities like mocktail preparation, kitchen skills, barista training, and front-of-house skills. The enthusiasm was infectious, and we were excited to see so many
“Our School Showcases, enhanced by VR technology, represent a significant step towards achieving this
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Workforce Development
By blending traditional learning with modern technology, we’re not just offering a glimpse into what our industry has to offer—we’re making a statement about the career opportunities that exist for young people in our industry. As we prepare for the final leg of our journey in Launceston, the impact of these events is already clear. The enthusiasm, curiosity, and passion we’ve seen in students across the state are paving the way for a new generation of hospitality people who will undoubtedly shape the future of our industry.
Workforce Development Enquiries? Contact Jack Milbourne E: jack@tha.asn.au Ph: 0439 763 977
students walking away with a newfound interest in a career in hospitality.
We’ve just wrapped up our sessions in Hobart, and the energy was just as high. Students are embracing the opportunity. It’s been great to see their excitement and to know that we’re already influencing how they perceive the opportunities within the hospitality sector.
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Future Leaders Study Tour INDUSTRY FEATURE
In May, Rob Jubb from Shipwright Arms joined more than 50 hospitality representatives from around Australia on the 2024 AHA Future Leaders Study Tour to Mexico. Taking in both Playa Del Carmen and Cancun’s world-class bar and restaurant culture, the seven-day immersive experience saw the group explore cutting-edge hospitality operations and innovative technologies, including advancements in renewable energy and recycling. Tour participants also received the latest updates from key industry partners and engaged in valuable business sessions. A significant focus of the trip was networking, providing a platform for exchanging ideas and building lasting connections. This tour not only expanded professional horizons but also offered a welcome break from the demanding day-to-day responsibilities for operators.
industry update, setting the stage for the main event: a Day of the Dead-themed beach party. WELCOME TO MEXICO! Day 2: Private Catamaran Excursion We spent the day on a private catamaran, cruising through the picturesque Playa del Carmen marina. The afternoon was leisurely, we anchored up and enjoyed the serene waters. Day 3: Tulum and Xoximilco Our journey took us to Tulum, where we explored the Mayan ruins under the intense heat of the Mexico sun before diving into a beer tasting at The Tulum Cerveceria. The experience was nothing short of spectacular. Split into groups, we began in the secret garden, had our souls purified (which is compulsory prior to entering), and toured the interactive beer museum nestled in the jungle. Stories of gods of water and land enriched our visit before we enjoyed Tulum’s finest brews. We witnessed their impressive operations, including a 24/7 desalination plant and solar which powered the brewery.
Rob provided a breakdown of the trip for the THA’s Hospitality Review.
Day 1: Arrival and Welcome Our adventure began with the excitement of reuniting with old friends from previous tours and meeting new ones. The afternoon featured a brief welcome and an
25 Tasmanian Hospitality Review Aug/Sep Edition
Post-tour, we indulged in delicious food and more refreshing ales at the brewery.
him on the way out!). The evening was relaxed with dinner at the hotel and, of course, more piña coladas.
Day 6: Tequila & Taco Masterclass A tequila masterclass was followed by the enchanting tunes of a mariachi band. We delved into the distilling process, gaining appreciation for the local nectar before enjoying more tequila and a taco masterclass on the beach that evening. Day 7: Day of Leisure and Grand Finale Our final day was one of leisure. Some explored the city, while others opted for fishing, golf, and shopping tours. The grand finale was a visit to Coco Bongo’s in Cancun. The night was filled with dancing, aerial performances, and a spectacular farewell. Conclusion A heartfelt thanks to Heather and Michelle from CWT events and the AHA for bringing together a fantastic group of likeminded people. This trip was unforgettable, and I eagerly await next year’s adventure!
The evening was vibrant with “The Floating Fiesta” at Xoximilco Cancún. Aboard the trajinera, we danced, laughed, and toasted with tequila, all while sampling dried crickets and other local cuisine. The canals were alive with thousands of people, mariachi music, and spontaneous games. A fantastic night was had. Day 4: Rio Secreto and Arrival in Cancun En route to Cancun, we stopped at Rio Secreto, exploring the impressive cenotes. Their fresh, cold water was a welcome relief (a tad on the dry side). We then settled into our base for the next four nights in Cancun, a night of leisure was on the cards = short for laughs around the pool and countless pina coladas! Day 5: Speed Boat Tour and Snorkelling The day began with a speed boat tour and ocean snorkelling. The sea was alive with fish and underwater sculptures - we were also surprised by a 3.5m crocodile upon our return, which made for an exciting photo opportunity (not sure there would have been so many willing swimmers had we seen
Editorial
Treasury Wine Estates is proud to lead the industry in all aspects of our business.
innovation is the Squealing Pig cans we launched last October, which have already seen great success in the market. Pepperjack and Wynns are some of the most renowned Australian wines, beloved by consumers, which is why we plan to provide greater promotional flexibility while protecting the value of our core range as we head into this financial year. As consumer preferences evolve, many are choosing to dine out and enjoy higher-quality meals, this is why we are passionate about ensuring you have suitable wines to complement any dining experience or social occasion. To further deepen our customer and consumer engagement, we are a number of new roles back into our national field team. These additions will enhance our ability to connect with and support you more effectively. We are also pleased to announce the appointment of Sarah Parkes as our General Manager for Treasury Premium Brands and Simon Archer who will now lead our National Field Sales team. Sarah can be reached at Sarah.Parkes@tweglobal. com and Simon can be reached at Simon.Archer@ tweglobal.com. We are here to support you so please reach out to your TPB contact with any questions or to let us know how we can assist you further.
From producing world-class, award-winning wines to implementing more sustainable operations and fostering a team of dedicated sales professionals, we strive to set the standard in excellence. As the Managing Director of Treasury Premium Brands, I am excited to share some of the changes you will soon see from our business. We are positioning our company to better serve you, with distinctive brands and innovative products designed to cater to evolving consumer trends. Ensuring that we have the right people in the field is also a crucial part of this strategy. In today’s market, where consumers are spoilt for choice with new brands and varieties regularly appearing, it is essential to stay ahead of trends and meet customer demands effectively. The past few years have been challenging for the hospitality industry, with operational costs continuing to rise and consumers suffering from cost of living pressures. In recognition of this, Treasury Premium Brands (TPB) has not taken a price increase over the past three years and will continue this stance through August. This commitment underscores our dedication to supporting the industry and helping you maintain healthy margins on wine sales within your businesses. Looking ahead, we have several new on-premise exclusives set to launch later this year and aimed at leveraging our strong brands in a differentiated way from the retail market. A prime example of our
Sincerely, Angus Lilley Managing Director, Treasury Premium Brands
29 Tasmanian Hospitality Review Aug/Sep Edition
Employment Relations Update
Increased
ER
business
improvement
Thursday at 11am with registration and log in details provided beforehand. You can book your spot by visiting: https://events.humanitix.com/2024- employment-relations-webinar-series
communications
Via our engagement with members we have recognised the need to provide increased communication support, awareness on recent and pending legislation changes, and hot spot issues falling within the workplace. While not all legislation changes will have immediate impact on our member businesses due to the time frames or by application, I will be covering the key areas that will necessitate awareness and changes in the future. A timeline provided by Fair Work is included below and the following is now in place will be covered in more specific detail as per below forums and communication.
Upcoming Webinar scheduled dates: • Sep Thu 5 • Oct Thu 3 • Nov Thu 7 • Dec Thu 5
Monthly ER Bulletin
To further compliment the monthly webinars, we have commenced a monthly ER bulletin that provides more detail on key topics and changes including key reference links as an added mechanism for communicating key areas of interest. These forums and communication are in addition to our current bi-monthly magazine and fortnightly newsletter currently issued. Webinar and ER Bulletin topics covered will also be available on our website to allow members access as well as other information sheets including Fair Work. As with all initiatives, the THA seek input and suggestions from members on topics of interest and welcome that feedback.
Monthly ER business improvement webinars
Facilitated by Merv Saltmarsh, these forums on teams will walk through the varying workplace legislation impacting members businesses, and replaces the previous bi-monthly forums. It was recognised that increased frequency was appreciated and these sessions are intended to be more engaging forums which provide an opportunity for questions and/or follow up.
These webinars will be held monthly on the first
ER Enquiries? Contact Merv Saltmarsh E: merv@tha.asn.au Ph: 0407 869 924
30 Tasmanian Hospitality Review Aug/Sep Edition
RCAT Division President Angelo Fraraccio
Editorial
The hospitality industry in Tasmania is critical to our community and the state’s economy. The industry supports jobs for Tasmanians, tourism and in many places is the lifeblood of our regions. Chatting to local businesses and customers, there are clear signs our industry is under pressure as the cost of living crisis makes a typically slow winter period even tougher for hospitality businesses. Everyone is feeling the crunch in some way and it’s having a big impact on our industry. Hospitality businesses are battling the cost of living crisis, inflation and high interest rates on two fronts - customers are feeling the pinch and spending less; and our operating expenses have dramatically increased impacting the ability of businesses to make a return and invest. There is uncertainty about the challenges that lie ahead and some apprehension they will prove difficult for a number of our hospitality businesses to overcome. But if history has taught us anything, it is that our industry is resilient. In my 40 years in hospitality, I have experienced many ups and downs, including the
relatively recent COVID-19 lockdowns and restrictions. Our industry has faced challenges in the past and will continue to in the future. But if we adapt as best we can and hold off this winter and cost of living storm, there is hope for smoother sailing ahead. The THA’s Hospitality 2030 vision for the future of our industry is strongly supported by the Government and pivotal to sustaining our recovery and fostering long- term resilience. The THA is also here to support our members. Our highly trained and experienced team are professionals in all aspects of the hospitality industry, and are able to provide you with the most up to date information, support and advice on all aspects of your business. The challenging times our industry faces are immediate, but I maintain a cautious optimism there are exciting times ahead. The uncertainty may seem overwhelming, but there is hope for a return to some level of normality and our place as an economic driver and cornerstone of our communities.
Women in Leadership
2024 Scholarships Announced
“On a personal note, as a mum, I would like demonstrate to my child that there are no limits to what we can achieve, no matter our gender or where we are in life— we can always keep growing and improving. “One of the things I am most looking forward to is connecting with other female leaders in the industry. The chance to share ideas and experiences with them is incredibly inspiring, and I know this experience will not only help me grow professionally but also encourage others to chase their dreams too.”
Another 24 emerging and talented Tasmanian hospitality females have been given the opportunity to upskill after receiving scholarships through the THA’s Women in Leadership program. The WIL program launched last year and is an integral part of the THA’s commitment to fostering diversity and empowering women to achieve their highest potential in leadership roles. Last year’s scholarships proved a big success in helping females – all at different stages and levels of their career journey – advance their skills and knowledge. This year’s recipients are outstanding professionals who have demonstrated exceptional dedication and passion for the hospitality industry. There was again a diverse nature among the successful applicants, who were selected from right around Tasmania. Four scholarship options were available: a Leadership Development Program (VXT), Foundations of Directorship Course (AICD), Cert IV in Leadership and Management and Diploma of Leadership and Management (AIM). WIL program facilitator Sherri Ring said the positive response from the hospitality community for the scholarships highlights the desire of women to advance their careers. “It was fantastic to see an even greater number of applications in the second year of offering our scholarships,” Ms Ring said.
ABOVE: CASSIE STANLEY
“The enthusiasm of women in the industry to upskill and pursue career growth is truly inspiring.”
THA chief executive Steve Old said the organisation is committed to creating a diverse and inclusive industry, where women can thrive and lead. “These remarkable women exemplify the passion, dedication, and leadership qualities that are essential to the continued growth and success of Tasmania’s hospitality industry. “We are excited to support their professional development and witness the positive impact they will undoubtedly make in their respective fields.”
One of the successful applicants was Cassie Stanley, the current Assistant General Manager at Freycinet Lodge.
Ms Stanley said there were a multitude of reasons the scholarship opportunity will boost her career.
“I’m really grateful for this opportunity. As a woman in hospitality leadership, typically a male-dominated field, I’m looking forward to expanding my skills and making meaningful contributions,” she said.
32 Tasmanian Hospitality Review Aug/Sep Edition
Women in Leadership
Women in Hospitality Mentors
cause with proceeds going to SHE Gynaecological Cancer Group.
To assist our scholarship recipients, we are also looking for inspirational mentors to play a role in shaping the future of women in the hospitality industry. We’re striving to enlist 8-15 committed mentors, each of which will have the incredible opportunity to make a substantial impact on up to two mentees. As a mentor, you’ll engage with scholarship recipients bi-monthly, either in person or through online channels, depending on your location.
We raised $11,625 on the evening, which will be going directly to S.H.E assisting them to continue their inspirational work supporting Tasmanians who have been diagnosed with gynaecological cancers.
Women in Leadership Enquiries? Contact Leanne Blackwell E: leanne@tha.asn.au Ph: 0413 544 304
If you’re ready to share your invaluable industry insights and provide meaningful advice, please reach out to us!
Charity Cocktail Night
Our inaugural cocktail charity night in Hobart was a huge success! A sell out crowd enjoyed a great evening hearing from keynote speaker, JackJumpers CEO Christine Finnegan, and of course it was all for a fantastic
THA OUT & ABOUT A LOOK AT THE TEAMS’ TRAVELS & ADVENTURES
Corporate Partnerships Update
Renewed Partnerships and NEW Partners on board has been diligently working to renew our financial partnerships, ensuring that we continue to provide exceptional value to our members. This renewal period has allowed us to strengthen our relationships with existing Corporate Partners and explore new opportunities to enhance the benefits we offer. Our Partnership Manager Val We appreciate the solid relationships we have and the support and trust our partners have shown in our industry and members. We’re excited to continue this journey together in this new partnership period. • ACCOUNTING, FINANCE & BUSINESS COACHING : Collins SBA, Money Quest Launceston and Tanda • BUILDING & SUPPLIES : Bunnings Trade • COMMUNICATIONS : Zoo Business Media • EDUCATION, TRAINING & EMPLOYMENT: Respect at Work, Work & Training, Workskills and VXT • ENERGY, FUEL, GAS & WATER: Bennetts Petroleum and Mod Food, Tas Water • FOOD & BEVERAGE: Coopers, Cripps, PFD Food Services, Treasury Wine Estates and Tassal • HOSPITALITY-AMENITIES & SUPPLIERS: Oakley Textiles and Reward Hospitality • MEDIA, MARKETING & PRINT: Media Marketing Group • TECHNOLOGY PRODUCTS & SERVICES: H & L Australia, Complete Information Solutions/Total Pos Solutions • RACING: Tas Racing
AURORA ENERGY
THA Contact: Craig Wilson - Partnerships Manager
Mobile: 0419 007 020 Email: craig.wilson@auroraenergy.com.au
Member Offers
Did you know that taking advantage of the various savings offered by our partners can significantly offset your THA membership fees?
1. Log into your Members Portal 2. Find ‘Members offers’
To learn more about how our partners can benefit your business, please reach out to our Corporate Manager, Valeria Giraldo, or your Membership Managers, Nick Roney and Jordan Lewtas. We’ve also created a comprehensive Business Guide detailing the offerings and benefits provided by our partners. Visit www.tha. asn.au to access this guide, which includes key contacts and explains how to access these valuable benefits.
Events and membership-partners engagement
The THA Business Booster - September 4
New Partnerships:
We invite you to our upcoming workshop designed to equip you with the tools and knowledge to navigate today’s complex business landscape. We have partnered up with some of our Corporates to deliver a half-day event packed with insights and strategies to help your business thrive. ‘Some of the THA’s Corporate partners and I, are looking forward to sharing valuable insights on topics crucial to your success. We’ll cover everything from navigating the insurance landscape to understanding the financial metrics that drive your business forward. We’ll kick off with St. Lukes “Navigating Your Health” & “Gallagher Risk in the Room”, where Simon Paris, State Manager of Gallagher, will guide you through the insurance landscape and offer practical tips to safeguard your business.
We are thrilled to welcome to the THA family:
ZERO PAYMENTS
THA Contact: David Hedditch - Payment Consultant Tasmania
Mobile: 0439 190 319 Email: davidhedditch@zeropayments.com.au
36 Tasmanian Hospitality Review April/May Edition
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