Competency Definitions: Collaborative Partnerships Ability to create & foster internal & external cross-functional relationships that enable the development of beneficial solutions
Foundation Interacts with direct supplier contacts using a basic understanding of their needs
Advanced Works collaboratively with contacts across the supplier organization •Develops relationships throughout Support & Local Brands & supplier organizations •Proposes and implements effective solutions to problems without subsequent adverse consequences elsewhere for either the Support & Local Brands or their suppliers •Interfaces across functions at the supplier to develop mutually beneficial initiatives and actionable solutions •Collaboratively creates a joint action plan to gain significant and sustained competitive advantage •Identifies barriers between internal and external relationships and takes actions to enable solutions •Uses creative thinking to anticipate mutual opportunities and acts on them •Resolves issues using appropriate relationships •Collaborates with suppliers to achieve high level results •Educates & evangelizes eCommerce & Omnichannel initiatives with cross-functional teams •Understands who makes, influences, owns and implements decisions in the supplier organization •Collaborates with Ahold Delhaize business partners on a variety of projects and activities, maximizing shared results
Mastery Develops business based on long-term vision and supplier collaboration at the highest levels •Develops relationships with the highest-level current and future leaders of the supplier organization that shape the supplier strategic direction •Interfaces across functions, both internal and external, to develop mutually beneficial initiatives and solutions •Leverages deep knowledge of the competitive landscape to enhance business plans and other innovations •Leads the resolution of complex issues, leveraging senior level relationships •Regularly meets with senior management of the supplier to develop collaborative business plans measured by joint scorecard metrics •Leverages total cross functional resources to increase total value proposition •Utilizes trust and integrity to have full transparency to discuss sensitive issues •Acts as a digital change agent in proposing and evangelizing new eCommerce & Omnichannel initiatives with Leadership and cross-functional teams •Leads and influences Ahold Delhaize business partners on a variety of projects and activities, maximizing shared results
•Adheres to policies on ethics regarding vendor/supplier relationships
•Has basic understanding of supplier business and operations, both in traditional and online formats •Effectively handles supplier concerns, questions and objections •Integrates an understanding of the needs and direction of internal and external business partners into strategy development •Identifies barriers between internal and external relationships and identifies potential solutions •Listens to and interprets collective feedback and incorporates into current or future proposals •Maintains current understanding of industry and supplier strategies, issues and challenges •Understands who makes, influences, owns and implements decisions in our organization, Ahold Delhaize USA, RBS, and Peapod Labs •Understands the supplier decision making hierarchy •Communicates with Ahold Delhaize business partners, maximizing efficiencies and cost savings benefits
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