operations to a halt, aftersales support is critical. DTSA’s support strategy is led by its Customer Service, Parts, and Value Chain division. As Gaba explains, the company offers 24/7 roadside assistance through its Service24H programme, supported by strategically positioned dealers, mobile service units, and a sophisticated Dealer National Inventory system to ensure rapid parts availability and reduced downtime. Volvo Trucks operates an extensive national network of accredited workshops, staffed by Volvo-trained technicians and supported by genuine parts backed by a two-year fitted parts warranty. “From proactive service planning to round-the-clock roadside assistance, Volvo Trucks helps you reduce downtime, cut admin, and stay in control,” Engelbrecht says. Hino’s aftersales footprint includes 66 dealerships nationwide, daily parts delivery to Hino and Toyota dealers, and dedicated mobile service units that provide on-site assistance. This combination ensures “rapid turnaround times and dependable vehicle uptime – keeping businesses productive and vehicles on the road”. The next phase for tipper solutions While diesel remains dominant, sustainability is increasingly shaping procurement decisions. Engelbrecht notes that “one of the biggest challenges facing the construction industry is the need to reduce carbon emissions and transition to Euro 5 or Euro 6 diesel drivelines”, with alternative fuels and electric solutions gaining traction, particularly in urban environments. DTSA is seeing similar trends, with customers prioritising payload efficiency, safety compliance, telematics and sustainability through the lens of total cost of ownership. As Gerber succinctly puts it, “DTSA doesn’t just sell trucks – we deliver complete solutions that keep Africa moving. Hino, meanwhile, continues to focus on proven, purpose-built tipper solutions that prioritise durability, low running costs, and dependable uptime. With a dedicated local tipper range, nationwide dealer support, and the introduction of a standard six- year drivetrain warranty from 2025, Hino positions itself as a pragmatic, value-driven choice for operators working in demanding South African conditions. In a market defined by hard work and harder conditions, modern tipper solutions are about far more than moving material. They are strategic assets, engineered to deliver productivity, resilience, and long- term value, load after load. b
Mercedes-Benz Uptime enable predictive maintenance and early fault detection, reducing unplanned downtime. Lowering the total cost of ownership Across all three manufacturers, TCO is a unifying theme. Hino reinforces its value proposition through custom-designed service plans and, from 2025 onwards, a standard six-year drivetrain warranty across all vehicles, providing customers with long- term cost certainty. Volvo Connected Services lower total cost of ownership by using real-time vehicle data to run trucks smarter and longer. Telematics and remote diagnostics let fleets cut fuel
use, reduce idling, and improve driving behaviour, while predictive maintenance prevents breakdowns and optimises service intervals. The result is higher uptime, fewer workshop visits, and a lower cost per kilometre over the truck’s life. From a DTSA perspective, residual value plays a significant role. “One of the most significant contributions to customers is the high resale value of our trucks, driven by the strong brand reputation and durable build quality,” Petersen notes, translating into improved lifecycle returns. Aftersales support where it counts In sectors where downtime can bring entire
CAPITAL EQUIPMENT NEWS FEBRUARY 2026 31
Made with FlippingBook flipbook maker