Knowing where to go for
Finding the right help, whenever you need it
When life throws unexpected challenges our way, knowing where to turn for help can make all the difference. Telford & Wrekin Council’s Adult Social Care service has developed a comprehensive resource that puts vital information at residents’ fingertips, 24 hours a day, seven days a week. ‘Knowing Where to Go’ is designed to be a one-stop destination for anyone seeking information, advice, guidance, or services related to adult social care. Whether someone is caring for a parent, supporting a loved one with a disability, or looking for help with their
own health and wellbeing needs, the platform provides clear, accessible information to guide them in the right direction. The beauty of the service lies in its availability. Health and social care needs don’t always arise during office hours and worries often feel more pressing late at night, or on weekends. The platform ensures that residents can access reliable information whenever they need it, enabling them to make informed decisions about their care options. Local resident Sarah supported the design of the platform having had experience of care herself: “There have been times where I have been ringing the only phone number I have, hoping that the person on the other end of the phone knows how to help. “Now that Knowing Where to Go exists, I keep all the contact information I ever need so I can call the relevant team within office hours. “Co-producing this was a team effort – the best work doesn’t come from one person but through bringing people together.”
The hub is regularly updated to reflect the latest services and support available across the Borough, ensuring residents always have access to current information. It’s designed with user-friendly navigation in mind, recognising that people accessing it may be doing so during stressful times when they need straightforward answers. Beyond providing information, the service also offers contact details for emergency support and out-of-hours services, ensuring that those in urgent need know exactly who to call. It complements the face-to-face support available through the Council’s Live Well Hubs, creating a joined-up approach to supporting residents’ health and social care needs. The service reflects the Council’s commitment to making support accessible and ensuring that no one feels lost or alone when seeking help. By providing clear links to the right services, Knowing Where to Go helps residents take control of their care journey with confidence.
Adult social care Useful services and resources Co-produced with Making It Real board
making it real
Information, advice and online services
Carers Wellbeing Guide Information, advice, guidance and contacts to support carers. www.telford.gov.uk/carerswellbeing Paying for your care and support Information about paying for care. www.telford.gov.uk/payingforcare Planning for the future Information on care costs, benefits calculators, lasting power of attorney, deputyship and appointeeship. www.telford.gov.uk/planningforthefuture
Live Well Community Hubs To find information about your nearest
Live Well Telford An online community directory of local services and groups in Telford and Wrekin. https://livewell.telford.gov.uk Family Connect A point of contact for enquiries relating to adult social care in Telford and Wrekin. Monday to Friday from 9am-5pm. Tel: 01952 385385 (option 2) Email: familyconnect@telford.gov.uk Please call the Emergency Duty Team over weekends and during Bank Holidays. Tel: 01952 676500 Independent Living Centre Offering wide ranging information, advice and signposting, specialist appointments and drop in sessions to discuss available care services. Unit 3a Hazeldine House, Telford Town Centre. Monday-Friday 9am-5pm. Tel: 01952 457181
community pop up, please visit the website https://livewell.telford.gov.uk/livewellhubs Telford and Wrekin All Age Carers Centre Free confidential advice for carers. Monday to Friday from 9am-5pm. Tel: 01952 240209 Email: admin@telfordcarers.org.uk Patient Advice and Liaison Service (PALS) For assistance in arranging a referral to Telford Integrated Community Assessment Team (TICAT) whilst in hospital. Tel: 01952 282888 Virtual House Solutions to make everyday life easier and help you to remain independent for longer. www.telford.gov.uk/virtualhouse
Find out more www.telford.gov.uk/kwtg
Email: ILCTelford@telford.gov.uk https://livewell.telford.gov.uk/ilc
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