Strategic Customer Program - Customer Stories 2026

Reckitt Nutrition – ECC to Rise S/4 and Ariba, MDG, BTP in 11 months A wait of 7 years is over

Published in 2024/25

Client Synopsis

What did they do?

Why did they do it?

• Reckitt initially asked for an S/4 onPrem conversion • During the discussion RISE was seen as the future-proof way for them to run the future S/4 • Nutrition wanted to do a two-step approach: first a technical migration from ECC to S/4 and after that a business transformation. • Azure cost was exploding

• Nutrition team has waited 7 years to do this migration; now they have become the test for the wider Reckitt S/4 transformation • They see that they can do this project end-to-end in 11 month with the support of SAP Services and partners • Our total offer was below the current cost for maintenance and Azure

• Nutrition is one of 3 business units in Reckitt. It is a 3B GBP business. • Nutrition is an acquisition from 2017 (formerly Mead Johnson Nutrition) and following the acquisition they were ready to go to S/4. • 10 major markets • Market leader in US

How SAP solved a problem for the customer?

3 things that helped drive the strategy

Industry

• SAP created an S/4 offer including Ariba, MDG and BTP to help Reckitt transform their ECC landscape to a modern Cloud based ERP. • Our business case from our Cloud IVA was key for Reckitt to do the investment, especially the part we had with value for a Private Equity firm. • SAP also proposed that the Migration Factory to run the technical migration

Consumer Product & Pharma

• Value: Business Case that showed value already at the technical migration phase. • Focus: Nutrition CIO sponsored the project. Architects and key stakeholders were prioritizing meetings. • Trust: Since day one, Reckitt and SAP have had a very trusting relationship.

Region

EMEA

MP Name

Patrik Bertilsson

INTERNAL – SAP and Customers Only The team involved: ( roles / names) • Managing Partner: Patrik Bertilsson • Account Executive: Mollie Taylor • EA: Tim Cashmore • Cloud IVA: Alina Yukhymenko

Links to relevant documents • Please contact Managing Partner Patrik Bertilsson

Reference: Y/N • No

MP: can people contact you, is the customer willing to do reference calls, etc. Yes, we can see if we can get Reckitt to act as an unofficial reference. We hope that by Q1 2025 they will be official reference

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