Strategic Customer Program - Customer Stories 2026

The “ Race to RISE” Continues via AIG……. NEXT

Strategic Insurance Cloud-Based Finance Transformation

Published in 2024/25

Client Synopsis

What did they do?

Why did they do it?

 To support their newly realized “AIG 200” strategy becoming a pure P&C focused provider through Global divestitures (inc. Corebridge Life and Retirement), AIG were looking to SAP to continue our partnered AIG 200 success and move AIG further towards Global Operational Excellence.  Via “AIG Next” Program for General Insurance with focus on Underwriting & Global Operational Excellence transform, SAP recommended an S/4HANA 3-4 year Strategic Roadmap with RISE as underlying platform for innovation, stability, performance and high security. This will set the foundation of innovation on AIG S4 Global GL Finance journey.  RISE will provide the SAP Strategic benefits which will set the stage for future proofed innovations on S4 journey inc Automation, Gen. AI, Machine Learning.

• Building on AIG 200, via Peter Zaffino’s AIG Next, SAP recommended an S/4HANA 3 year Strategic Roadmap with RISE as underlying platform for; innovation, stability, performance and high security, which will set the foundation for AIG’s S4 Global GL Finance journey. • SAP recommend RISE towards the Global ‘Operational Excellence’ vertical of AIG Next. 94M TCV . Largest Deal in SAP FS History. Components of Deal- • SAP RISE ERP, private edition, tailored option with all existing finance, security, business intelligence, database and technology solution; ECC GL, S4 FPSL’s, S4 FSCD, S4 Reinsurance, S4 MDG, BW/Global Analytics footprint, SAP Platform. Fioneer PCE Products include: RISE S/4 FPSL & ERP FSCD Public Cloud: SAC, SAC-P, CPEA: DataSphere, BTP Build, Integrations . CAS & Migration Services

• AIG is a Global financial services leader with a vast network spanning over 190 countries, offering diverse insurance solutions, products and managing a substantial asset portfolio valued at over $500 billion. • Operations in over 190 countries and jurisdictions. SAP customer since 1999 • Revenue USD 46.8bn (2023)

How SAP solved a problem for the customer?

3 things that helped drive the strategy

Industry

• Deliver, Deliver, Deliver. World Class Continued Delivery – Outshining AIG’s current AMS, TMS, SI Partners. Turned SAP into true Trusted Advisor with seat on ARB, SRB, Strategy Board levels. • Bottom Up – Top Down approach to RISE Motion "Shid gim sharee!" -> Show them Green Paradise • Aligned the SAP RISE Strategy towards AIG Next Transformation Objectives -> April 2023 Key Exec meeting on AIG 200 Go-Live->CRBG Motion • The Race to RISE – Foundational Strategic Buy in / Approvals throughout Corebridge RISE motion -> Executive Relationships Reset/Established, RISE Procurement/Legal foundation, Org RISE Awareness

• AIG 200 success and partnership, laid the foundation for next wave of Strategic relationship with SAP – Vision #1 Global Reference Insurer on RISE. • AIG 200 success:- Consolidated 150+ non-SAP systems into single Global SAP Subledger (FPSL) and Ledger while also completing the divestitures of all non-P&C business, reduce Global Financial Close activities from 65 days to just 12, all while significantly simplifying their Global Operations and Operational costs with a pure focus on Property & Casualty (P&C) LOB.

Finance and Insurance

Region

NA

MP Name

• Built and Delivered AIG’s S4HANA Strategy inc. CRBG and AIG 200 Subledgers

• SAP Continue to Deliver World Class Excellence which laid platform for more Strategic Relationship & Responsibility with RISE.

Jonathan Keogh

The team involved: ( roles / names) • Johnny Keogh (MP); Michael Grassi (Global AE), Shawn Magill(ECSM), Brooks Godwin (SAE)

Links to relevant documents • AIG ROADMAP_2024_FINAL.pptx

Reference: Y/N Customer are blocked for references from AIG Board level across all partners. With new C-Suite Leadership we are looking to reevaluating.

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INTERNAL – SAP and Customers Only

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