Cintas Corporation
Published in 2024/25
Client Synopsis
What did they do?
Why did they do it?
• Cintas Corporation is focused on technology
• Since 2008, Cintas has leveraged SAP ERP to support business transformation and growth across nearly all divisions. Today, every business unit—except the Fire Protection division—operates on SAP ECC in an on-premise environment. To modernize the Fire Protection business, Cintas has initiated a greenfield implementation of SAP S/4HANA via RISE, marking the beginning of its cloud transformation journey. This strategic move replaced more than 10 legacy and custom-built systems with a unified, scalable cloud solution. This phased approach reflects Cintas’ commitment to aligning technology with business strategy, reducing complexity, and unlocking long-term value across its enterprise landscape. •
Cintas initiated this transformation to achieve several key outcomes:
innovation and process transformation; the company helps more than a million businesses deliver their best with workwear, apparel, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing/training of the use of these items. Cintas delivers full-service solutions, which include renting and laundering workwear, cleaning mats, and maintaining restroom hygiene. Additionally, Cintas ensures that their customers facility's first aid and safety supplies are fully stocked and up-to-date, while also offering specialized fire protection services to guarantee that equipment remains operational and compliant.
• Deliver efficient and reliable services across its operations
• Enhance quality and compliance standards
• Streamline field operations by creating efficient processes for service representatives
• Improve customer service at the point of delivery
• Increase agility and responsiveness to evolving business needs
• Provide a differentiated digital experience for both employees and customers
• This initiative also marks a foundational step toward unifying all Cintas divisions on a single platform. By doing so, it enables customer service representatives to gain a comprehensive, 360-degree view of each customer—empowering them to cross-sell and up-sell services across divisions more effectively.
How SAP solved a problem for the customer?
3 things that helped drive the strategy
Industry
• The Fire division previously relied on Falcon, a legacy system with heavy manual transactions. SAP replaced this with a mobile-first solution using SSAM, which:
• Operational Excellence: The initiative was designed to deliver efficient and reliable services, enhance quality and compliance, and streamline business processes— especially for field representatives delivering services. These improvements directly support Cintas’ commitment to service consistency and operational agility. • Customer Experience Innovation: By modernizing systems and introducing a differentiated digital experience, the strategy aimed to improve responsiveness and empower field teams with tools that elevate customer interactions and satisfaction. • Enterprise Platform Unification: This project marks the first step toward aligning all Cintas divisions on a single SAP platform. This unified approach enables customer service representatives to gain a 360-degree view of each customer, unlocking opportunities to cross-sell and up-sell services across divisions more effectively.
•
Fashion and Services
•
Eliminated most manual workflows
Region
• Enabled dynamic forms and crowd-sourcing features
• Improved field service efficiency and reporting accuracy
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NA: Midwest
• o Feedback from Fire leadership and field teams was highly favorable, with continued efficiency opportunities underway. This initiative also laid the foundation for cross- divisional customer visibility, allowing service reps to access a 360-degree view of customers and offer bundled services across divisions.
MP Name
•
Brent Peters
INTERNAL – SAP and Customers Only The team involved: ( roles / names) • Account Team: Managing Partner: Brent Peters; IAE: Chris Keltner / Kevin Tuite; SAE: Amisha Doshi / Danielle Davidson; AA: Rakesh Doshi • Delivery Leadership Team: GM: John McKeague; Delivery Executive: Mark Friedman / Hadi Yahya; Project Manager: Shweta Gupta; Global Escalation Manager: Paul Taylor
Reference: Y/N • No, not yet, because they have not fully rolled out S/4 in the Fire Division yet
MP: can people contact you, is the customer willing to do reference calls, etc. • They are referenceable for many other solutions, but they have not fully rolled out S/4 ye
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