CVS Health – RISE Transformation
A new strategy to solve existing challenges at CVS Health
Published in 2024/25
Client Synopsis
What did they do?
Why did they do it?
• CVS Health found Azure Direct costs unpredictable • CVS Health was also experiencing stability issues • CVS Health looking to better manage risk •
• In Dec. 2021, CVS Health signed a $72M TCV, 5-year RISE contract • CVS Health is migrating in 3 phases over the first 3 years • Azure was chosen as the Hyperscaler
• CVS Health is a healthcare company with 4 business segments: Corporate, Health Care Benefits, Health Services, and Pharmacy & Consumer Wellness • CVS Health Revenue (2023) - $358B • CVS Health has been an SAP on-prem customer for over 22 years
Robust high availability & DR, Software creator support, Patch & update management
• Wanted reduced cost of ownership • “One Throat to Choke/Hand to Shake” •
Software, DB & OS Management, Infrastructure, Managed Services
•
Not to transform, completed prior
How SAP solved a problem for the customer?
3 things that helped drive the strategy
Industry
•
Healthcare
• CVS Health was experiencing stability and other issues & were interested in moving to the cloud • SAP helped CVS Health create a strategy that was better than what they were initially looking for by going with RISE • RISE addressed CVS Health’s problems, such as stability, high cost, and other challenges
• SAP had very early conversations with CVS Health about moving to a cloud environment before it was the strategic direction for SAP • Executive communication that kept senior leaders engaged in the conversation • SAP’s RISE strategy fit exactly what the customer needed and addressed a number of challenges including cost, stability, and price predictability
Region
•
NA
MP Name
•
Mark Barrow
The team involved: • Mark Barrow (Managing Partner), Damon Wirtanen (IAE), Russ Breslin, Steve Albor, Faisal Parack, Andrea Alfano, Venkat Gundra, Hari Balakrishnan, Mary Kelly, Sunil Thuthija, Jason Ludt, Robin Manherz, Ken Schweiker, Tricia Krebs, Rob Walsh, Chris Luistro, Steve Thorley, John Savage, Joe Rainwater, Jason Schaps, Jamie Sirois, Lloyd Adams, Michael Golz, Peter Pluim, Thomas Saueressig, DJ Paoni.
Reference: Y/N • Yes, please reach out to MP for more information
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INTERNAL – SAP and Customers Only
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