Strategic Customer Program - Customer Stories 2026

Mars: Strong Adopter of Integrated Toolchain

Summary

Published in 2024/25

Client Synopsis / Background

What solutions has the customer gone live with?

What has been the impact since going live?

• Mars is one of the largest privately-held companies. • Contains 3 segments: Petcare/Pet health, Snacking, & Food • Runs most of its business on a single ECC on-prem solution • Started its move to S/4HANA Cloud in 2023 • Moving from ECC to SAP Cloud ERP Private. • Replacing Microsoft Dynamics with S/4 within Royal Canin

• Back to standard with a clean core approach

• SAP S/4 HANA (Public) for Tru Fru, Nature’s Bakery and Kevin’s Natural Foods. Using Public cloud to quickly transform and integrate high-growth brands in line with long-term strategy. • A Digital Core transformation to move all the core business processes that are on ECC into S/4HANA Private Cloud. • Retail specific instance of S/4HANA Private Cloud for M&M and Hotel Chocolat stores • Strong adopter of SAP's Integrated Toolchain; WalkMe, LeanIX, & Signavio plus Datasphere (plans for BDC) • Participant in several Joule early adopter programs

• Reduce technical debt (custom code, integration costs, standardized processes)

• Reduced total cost of ownership / optimize IT costs (TMS, upgrades and infrastructure/stack costs)

• Executive alignment across all levels of the governance model

Priority Topics Covered

Challenges being addressed

Next steps in the journey / vision

• Clean Core, Back to Standard, Two-Tier

Technical debt

• Deploy pilot country for Petcare business in July 2026 • Continue deploying high-growth brands on S/4HANA Public Cloud; KIND Snacks in June 2026, Tasty Bite (India) in April 2026. • Embed WalkMe into Public Cloud deployments to improve user adoption and experience. • Activate Joule across SAP's Cloud solutions and target select embedded use cases for S/4HANA Public Cloud. • Looking to get the company involved in customer councils such as the North America Clean Core Council

Industry

Consumer Products

• Reduce total cost of ownership

Region

• Move away from costly upgrades every 2 years

Americas

MP Name

• Ability to take advantage of new innovations

Scott Jennison

The team involved: ( roles / names) • SAP Services & MaxAttention • Customer Innovation Services

Links to relevant documents • Sapphire Presentation RISE with SAP Methodology (internal) • Sapphire Video on YouTube

Reference Program: Y/N • No Flagship Reference Program: Y/N • No

MP: can people contact you, is the customer willing to do reference calls, speak at events, etc. [YES]

Implementation Partner(s): IBM, Accenture, & Deloitte Implementation Type: Greenfield Hyperscaler / Data Center: Azure

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INTERNAL – SAP and Customers Only

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