Strategic Customer Program - Customer Stories 2026

ENGIE selects SAP RISE to unlock Business AI value while de-risking a mission-critical global transformation

A controlled, value-driven Cloud ERP move for the GET program, with AI as the key decision trigger

Published in 2026

Client Synopsis

• ENGIE is a global energy group with a strong footprint in regulated and mission-critical activities. • The GET program aims to harmonize 80+ ERPs into a single SAP core worldwide. • Given the scale and prior program complexity, risk control and execution stability were non-negotiable • Cloud adoption was only acceptable if it delivered proven, incremental business value.

• Initially deployed S/4HANA on AWS to secure stability and execution speed. • Reopened the Cloud discussion by extending the scope beyond TCO to Business AI value creation. • Built a quantified AI business case based on ENGIE Finance KPIs and benchmarks. • Selected SAP RISE Private Tailored Option with a pay-as-you- grow commitment model.

• TCO alone was not a decision driver and never sufficient to justify additional risk. • ENGIE required existing, proven AI capabilities, not roadmap promises. • On-prem / hyperscaler setups limited access to embedded AI, automation, and innovation at scale. • RISE enabled a controlled Cloud trajectory aligned with executive risk appetite.

Industry

• Energy & Utilities

• Proved the Cloud move through quantified AI business value: €6– 9M annual Finance upside (cash app, AP/GR-IR, closing). • Protected the project trajectory by positioning RISE as a value layer without incremental risk. • Structured the deal with RISE PTO + progressive adoption, aligned to the project governance. • Activated Business AI with Joule in ENGIE workflows, enabled by One SAP executive governance. •

AI as the Gating Factor - Cloud was approved only once AI demonstrated measurable, near-term value.

Region

• Executive-Level Governance - Decisions framed around business impact, risk, and value, not technology.

EMEA - France

MP Name

• Trusted Long-Term Partnership - SAP positioned as a transformation partner, not a software vendor.

Jérémy VAN TORNHOUT

The team involved (roles/names): • IVE: Thomas ROULLET • EA: Sybonara HINGN • Exec Sponsor: D. ASAM / Manos R.

Relevant documents • Quantified AI value case • Deal structure: PTO, pay-as-you-grow model • Executive governance & risk mitigation approach (CAPEX/OPEX framing)

Reference (Y/N): No

MP: can people contact you, is the customer willing to do reference calls, etc. Not a public reference yet but ENGIE leadership is willing to consider an executive phone 1 to 1.

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