LG CNS
Groupwide SFSF Program – Singlex HR
Published in 2024/25
Client Synopsis
What did they do?
Why did they do it?
• As a part of groupwide digital transformation activities, LG group decided to transform their HCM processes with one single cloud based platform. SAP Successfactors HCM has been finally selected after intensive investigation and evaluation among multiple vendors. • LG has defined standard HR processes which aligned with its HR strategy and prioritized its 14 affiliates for adoption. Scope includes SFSF Learning, Recruiting, Performance & Goals, Career and Talent Planning and Compensation solutions. In addition, LG uses SAP Employee Lifecycle by Qualtrics and SAP Analytics Cloud as well.
• Transforming LG groupwide HCM by applying standardized processes across LG affiliates • Providing unified and intuitive HR experiences to its employees • Delivering on its goals to provide a stimulating workplace that offers its people opportunities for learning and career growth. • Achieving local compliance and staying on top of local change
• LG CNS is a system integrator from LG group and in charge of managing all the IT systems and applications for LG affiliates. Roughly 60% of its revenue comes from LG affiliates and rest is for external markets. It has global presence across multiple continents (Asia Pacific, Americas, Europe) • Revenue (2023): € 3.8B, Employees: 7,000
How SAP solved a problem for the customer?
3 things that helped drive the strategy
Industry
• Executive alignment : Regular cadence between SAP and LG executives to tackle the project issues • Product Engineering Sponsor : A designated focal point to provide clear support for product functionality, addressing both strategy and roadmap. • One Team Spirit : Strong collaboration among key stakeholders, including Sales, CA, CSP, Support, MCC, and Operations, ensuring aligned efforts.
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Professional Services
• Provided full HCM suite with integration to heterogeneous ERP systems which various affiliates are using(SAP ECC, SAP S/4HANA, Oracle EBS, In-house) • Supported customer’s transformation journey with Preferred Success service for SAP Successfactors HCM • SAP globalization service supported successful delivery of self-service year end settlement.
Region
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Asia Pacific – South Korea
MP Name
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Sung Jin Cho
INTERNAL – SAP and Customers Only The team involved: ( roles / names) • CSP: Hyunsook So, Munkyung Na • HCM Services Architect: Ronald Lee, Boyung Yun, Jason Yang • Sales: Kwangmo Han(SFSF), Hye Sun Seo(AD)
Links to relevant documents • https://www.singlex.com/app/service/catalog/HRCOR E
Reference: Y/N • No
LG CNS usually does not accept reference requests. Instead, they tries to position their SFSF add- on(Singlex HR) to other customers. In-official reference can be managed by customer success team(CSPs).
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