Strategic Customer Program - Customer Stories 2026

Cloud ERP for DSV

Setup for Growth

Published in 2024/25

Client Synopsis

What did they do?

Why did they do it?

• We invited the C-suite to Waldorf (CEO, CFO and CIO + 3 direct reports) • We shared out strategy and they met a board member • The CIO said after we showed the references for RISE – “ I knew you were offering it – but I was unaware of how far you have come” • We aligned on 5-6 strategic initiatives

• DSV is in the middle of a Global S/4 roll-out and the new model should not affect the releases • We built a hybrid-license model so they can complete roll-out in 2024 and then move the new stack to RISE • We included a long list of new SaaS products • Resolved contractual ambiguities

3 rd Largest Logistic Company

Revenue 30 BUSD

Grow through M&A

75.000 Employees

Asset Light Business Model

• Most Profitable Company in the Industry

3 things that helped drive the strategy

How SAP solved a problem for the customer?

Industry

Logistic

• They can complete their global roll-out for S/4 • They can start and complete their Group Reporting (Enterprise Performance Project) • They new contract is setup for Growth (M&A)

• Accessibility: The initiatives was owned by the CFO and we had direct access to him (we can call him anytime) • Trust : Good report between CIO and Managing Director • Access to a Brain: In all negotiations their lead architect participated and could ensure a meaningful dialogue between Procurement and SAP commercial team

Region

Nordic, EMEA

MP Name

Hans Henrik Hansen

INTERNAL – SAP and Customers Only The team involved: ( roles / names) • Jesper Døssing (IAE) • Claus Lindhardt (Lob BTP) • Morten Bromose (RISE)

Reference: Y/N • No

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