INSIGHT INTO ACTION
CASE STUDY: HEALTHCARE
OUR SOLUTION
We implemented our dedicated Regional Healthcare Control Towers to offer full end-to-end visibility across our customer’s entire supply chain. By providing accurate and real-time data, inventory control has been improved and our customer can make more informed strategic and tactical decisions around their supply chain and freight movements. Using our global best practices, we standardised GDP compliant procedures and processes across their entire operation so that all suppliers are measured against the same criteria throughout. This is supported by our strong supplier management framework consisting of a rigorous partner selection and audit process that ensures all suppliers operate and adhere to Yusen Logistics’ high quality standards. We then ensure the highest service is delivered through ongoing performance monitoring and our service level agreements (SLA). Alongside these set quality levels, the agreed security standards within our SLA further safeguard our customers’ pharmaceuticals at every stage of the
supply chain. Our network consists of GDP compliant vehicles with the latest security features, whilst our detailed recruitment and talent development processes are supported with ongoing security training to help ensure our people remain to be our best asset. We combine this with shared data intelligence, which is core to our process controlled distribution. This process consists of complete route risk assessments on all lanes handled, applying a standardised and thorough approach to speed up the operation and effectively mitigate risk. We ensure all our customer’s shipments adhere to the Green Light process, in compliance with the Global Trade Compliance procedures and other essential legalised documents necessary for Customs compliance. This allows us to always plan the safest, most efficient routes whilst minimising delays to the end-patient. Routes are then monitored, with live position feeds using GPS tracking to alert of any unanticipated deviations to the predesignated route and stops. This is together with constant temperature monitoring that guarantees the
condition of the shipment on arrival.
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