REGIONAL LEADERSHIP DEVELOPMENT PROGRAMMES – SLIM DUBAI DRIVES BUSINESS RESULTS
IDENTIFYING BUSINESS PRIORITIES
FINANCE FOR NON-FINANCIAL LEADERS
LEADING A CULTURE OF GUEST CENTRICITY
- What constitutes a business priority? - Time management techniques - Managing workplace expectations - Structuring & planning priorities
- Learn Financial terms & definitions - How to read daily financial reports - Using data to identify business opportunities
- TrustYou Reports - LQA Standards Reports
- Profiling guests through behaviors - How to train standards on the job - Anticipating guest needs
OBJECTIVES
OBJECTIVES
OBJECTIVES
Any current leaders who would benefit from time management & prioritization.
Current leaders with opportunity to understand how to read data.
Level 2, 3 and 4 leaders from operational departments.
AUDIENCE
AUDIENCE
AUDIENCE
Pre-Work: 1 hour Workshop duration: 7 hours.
Pre-Work 30 minutes. Workshop duration: 6 hours.
Pre-Work: 30 minutes Workshop duration: 7 hours.
DURATION
DURATION
DURATION
• Increase productivity • Increase focus and performance • Apply structural models for effective work
• Understanding of business data • Optimisation of data analysis • Ability to infer business outcomes through data
• Increase TrustYou satisfaction scores • Increase LQA performance scores Rushali Shetty Service Excellence Manager For MEIIO properties.
R.O.I
R.O.I
R.O.I
Daniel Agudelo AVP HR- Learning & Development MEIIO & EUNA
Daniel Agudelo AVP HR- Learning & Development MEIIO & EUNA
FACILITOR
FACILITOR
FACILITOR
Kristi Grotsch Dir. Of L&D Shangri-La Toronto For EUNA properties Our Guests
Our Business
Our Guests
12
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