CONTENT
REGIONAL FUNCTIONAL PROGRAMMES
SALES AND MARKETING CONTENT
• FOR DIRECTORS OF S&M: - Leading success through commercial thinking………………………………... • FOR SALES AND MARKETING TEAMS: - Driving success through effective sales……………………………………………
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FOOD AND BEVERAGE CONTENT:
• FOR SENIOR FOOD AND BEVERAGE & CULINARY LEADERS: - Strategic F&B Thinking to position outlets……………………………………... • FOR F&B FRONT-LINE TEAMS: - Upselling F&B Workshop……………………………………………………………….. FOR ALL OPERATIONAL DEPARTMENTS: - Leading loyalty through guest engagement………………………………….. - Handling and resolving guest complaints effectively……………………. - Suggesting, Up-selling and cross-selling……………………………………….
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FOR ANY FACILITATORS OF LEARNING (Dept. Trainers, Angels, etc) - Learning about Learning Workshop……………………………………………….
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