We aim to Educate, Enrich, and Empower our Maintenance team members in order to help them achieve their full potential. Through a thoughtful combination of comprehensive training and an elite network of mentors, we are able to build a culture of encouragement, support, and growth.
Mastering Maintenance
EDUCATE / ENRICH / EMPOWER
Table o
of Contents
Introduction & Program Beliefs Mission Statement Core Values Impact Testimonials & Photos Metrics Program Assessment Program Structure Leadership & Support The Interaction
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3
5
6
7
Program Guide Questionnaire How To List of Examples Planner Pages Finalized Yearly Plan
Vision Statement
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INTRODUCING: PROGRAM BELIEFS
We aim to Educate, Enrich, and Empower our Maintenance team members in order to help them achieve their full potential. Through a thoughtful combination of comprehensive training and an elite network of mentors, we are able to build a culture of encouragement, support, and growth. Success isn’t measured by individual wins but by how far we go as a team. When we focus on camaraderie and investing in our people, in turn, we increase productivity, unity, and overall career satisfaction.
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Establish a sense of community through recognition, rewards, leadership meetings, and channels of streamlined communication. Educate
Enrich Demonstrate our appreciation with rewards such as enjoyable activities that promote teamwork and strengthen connections. Establishing a sense of community through
support meetings and channels of streamlined communication.
Empower Assign key projects where teams can collaborate as a cohesive unit to complete large-scale initiatives and small-scale tasks.
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Impact
“Mastering Maintenance has been a game changer for our maintenance team. It has helped our staff learn new skills, refresh old ones, and build stronger connections with each other...Mastering Maintenance is not only improving our properties, but also making sure our maintenance team feels confident, capable, and supported.”
Daniel Navarro | Maintenance Supervisor - Renew Serra Mesa
“This experience has been incredibly rewarding for me in so many ways. It has allowed me to get to know our maintenance team better and has fostered a fantastic working relationship. I’ve gained insight into their diverse skill sets, which has not only helped me grow but also opened my eyes to new tools and approaches that can simplify our work.”
Andrew Ellison | Maintenance Technician - Arrive Clairemont
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4
Project Achievement
Increased Productivity and Efficiency Team Contribution to Project Completion
Budget Savings Capital Projects Completed In-House Skill Training and Reduced Vendor Services
Employee Retention
Increased Empowerment and Sense of Community
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Program Structure
Mastering Maintenance Committee
• •
Oversight / Support of Overall Program Communication of Organizational Initiatives
POD Leads (West, Midwest, East, South, Student)
• •
Oversight / Support of Program in POD
Involvement in Market Launches
Market Leads
• •
Program Lead for Individual Market Follow Through on Program Coordination
Maintenance Team Members
•
Group of Team Members in Each Market
• Receivers of Program Trainings / Community Days / Activities
ANTHONY MORA | AMora@Trinity-PM.com NATHAN PALUMBO | NPalumbo@Trinity-PM.com Mastering Maintenance Program Support:
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The Interaction
7
Program Guide
MARKET INQUIRY
• •
Complete the questionnaire
Schedule the first Kick-Off meeting
KICK-OFF MEETING #1
•
Program Overview & Vision
• Planner Build-Out from Questionnaire answers • Schedule second Kick-Off meeting
KICK-OFF MEETING #2
• • •
Confirm Approved Items and timelines Onboard Market Lead, set expectations
Schedule / Plan Launch Day
MARKET LAUNCH DAY
•
Follow through on planned items
FIRST 90 DAY SUPPORT
• •
Marketing - Surveys Schedules Touch Bases
QUARTERLY POD TO MARKET LEAD CALL
• •
Touch base on how the past quarter went Express pain points / areas of improvement
ANNUAL MASTERING MAINTENANCE MEETING
• •
Ideas and Experiences Collaborating Introduce new updates and future items
• Provide Vision / Focus for program for trailing year
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MARKET INFORMATION
Market Location
Property Name(s)
Total Market Unit Count
Average Distance Between
STAFF INFORMATION
Total Staff Size
Breakdown of Names/Titles
Breakdown of Names/Titles
Market Lead Choice
PROPERTY NEEDS / STRUGGLES
Item #1
Item #2
Item #3
DESIRED IMPACT OF THE PROGRAM
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Additional Notes:
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10
How To
The Workshop
TRAINING DAY
Scheduled with qualified-trusted vendors or by in-house leadership and/or certified team members.
COMMUNITY DAY
A designated day where maintenance team members come together and complete a Capital Project along with a variety of tasks at any given site.
ACTIVITY DAY
Planned as a team-building activity with the focus of getting together and building a sense of community and camaraderie.
The Framework
TEMPLATE:
TRAINING - 1/Quarter
* Frequency can be adjusted based on the needs of the individual market / pod.
COMMUNITY - 2/Quarter
* Activity can be optional depending on other group activities being planned in that market / pod.
ACTIVITY - 1/Year*
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Yearly Example:
QUARTER 1
QUARTER 2
JANUARY
APRIL
Training/Community/Activity Training Expert - Led HVAC Workshop led by Arnold Palmer $ 100 January 4 2026 Description Event Title Total Cost
Training/Community/Activity Community Unit Turns Summer unit turns for student $ 0 April 10 2026 Description Event Title Total Cost
Date
Date
QUARTER 3
QUARTER 4
JULY
OCTOBER
Training/Community/Activity Activity Escape Room Escape the room AZ plus lunch $ 500 July 2 2026 Description Event Title Total Cost
Training/Community/Activity Training Program Training Taking videos of vacant units $ 60 October 20 2026 Description Event Title Total Cost
Date
Date
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Community Days
Activity Days
• • • • • • •
• • • • • • • • •
Capital Projects
Team Lunch
Operating Projects
Beach / Lake Escape room
Unit Turns
Organizing Storages Landscaping Projects
Bowling
Fishing
Fence Painting
Arcades
Painting Interior / Exterior
Spa
Wine and Paint
Hiking
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List of Examples
Training Days
• Expert lead HVAC, Appliances, Plumbing, Electrical, Pool • Team led Training on targeted tasks based on the market’s needs or specialized skill specific task by qualified team members • Program Training Topics and Campaigns - Entrata Proficiency (BI Tool and Facilities App) / Maintenance Phones - Resident Scheduling / Use of Outlook Calendar and Microsoft Teams - Cart Kitting and Preparation / Shop and Step Challenges - RW Topics (ROF Kits, Renovation Kits, Phase Transitions, Appliance Ordering)
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JANUARY FEBRUARY Planner Pages -
OPTION 1
OPTION 1
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
OPTION 2
OPTION 2
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
OPTION 3
OPTION 3
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
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Q1
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MARCH
OPTION 1
Training/Community/Activity
Event Title
Description
Total Cost
Date
OPTION 2
Training/Community/Activity
Event Title
Description
Total Cost
Date
OPTION 3
Training/Community/Activity
Event Title
Description
Total Cost
Date
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APRIL MAY Planner Pages -
OPTION 1
OPTION 1
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
OPTION 2
OPTION 2
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
OPTION 3
OPTION 3
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
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Q2
JUNE
OPTION 1
Training/Community/Activity
Event Title
Description
Total Cost
Date
OPTION 2
Training/Community/Activity
Event Title
Description
Total Cost
Date
OPTION 3
Training/Community/Activity
Event Title
Description
Total Cost
Date
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JULY AUGUST Planner Pages -
OPTION 1
OPTION 1
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
OPTION 2
OPTION 2
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
OPTION 3
OPTION 3
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
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Q3
SEPTEMBER
OPTION 1
Training/Community/Activity
Event Title
Description
Total Cost
Date
OPTION 2
Training/Community/Activity
Event Title
Description
Total Cost
Date
OPTION 3
Training/Community/Activity
Event Title
Description
Total Cost
Date
20
OCTOBER NOVEMBER Planner Pages -
OPTION 1
OPTION 1
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
OPTION 2
OPTION 2
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
OPTION 3
OPTION 3
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
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Q4
R
DECEMBER
OPTION 1
Training/Community/Activity
Event Title
Description
Total Cost
Date
OPTION 2
Training/Community/Activity
Event Title
Description
Total Cost
Date
OPTION 3
Training/Community/Activity
Event Title
Description
Total Cost
Date
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QUARTER 1 QUARTER 2 Finalized Yearly
JANUARY
APRIL
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
FEBRUARY
MAY
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
MARCH
JUNE
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
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Plan
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QUARTER 3
QUARTER 4
JULY
OCTOBER
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
AUGUST
NOVEMBER
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
SEPTEMBER
DECEMBER
Training/Community/Activity
Training/Community/Activity
Event Title
Event Title
Description
Description
Total Cost
Total Cost
Date
Date
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VISION STATEMENT
Our vision is to cultivate a highly collaborative and professional Maintenance team that exemplifies empowerment, excellence, innovation, and teamwork. We are committed to prioritizing ongoing career development, and recognizing that the growth and success of each team member directly contributes to the overall performance and resilience of Trinity. By investing in technical training, leadership development, and mentorship, we aim to build a team of skilled professionals who are empowered to take initiative, solve problems, and innovate in the face of evolving challenges. We believe that a culture of continuous learning not only strengthens individual capabilities but also enhances team cohesion and morale. Together, we strive to be the model of excellence in multifamily maintenance. Here at Trinity, professional development and operational performance go hand-in-hand, and every team member is valued, equipped, and inspired to contribute meaningfully to our collective success.
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Mastering Maintenance Program Support:
ANTHONY MORA | AMora@Trinity-PM.com NATHAN PALUMBO | NPalumbo@Trinity-PM.com
TRINITY-PM.COM
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