Mastering Maintenance

Program Guide

MARKET INQUIRY

• •

Complete the questionnaire

Schedule the first Kick-Off meeting

KICK-OFF MEETING #1

Program Overview & Vision

• Planner Build-Out from Questionnaire answers • Schedule second Kick-Off meeting

KICK-OFF MEETING #2

• • •

Confirm Approved Items and timelines Onboard Market Lead, set expectations

Schedule / Plan Launch Day

MARKET LAUNCH DAY

Follow through on planned items

FIRST 90 DAY SUPPORT

• •

Marketing - Surveys Schedules Touch Bases

QUARTERLY POD TO MARKET LEAD CALL

• •

Touch base on how the past quarter went Express pain points / areas of improvement

ANNUAL MASTERING MAINTENANCE MEETING

• •

Ideas and Experiences Collaborating Introduce new updates and future items

• Provide Vision / Focus for program for trailing year

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