WELCOME to the team Arlene Rodriguez - Chief Operating Officer Historically, the COO role has overseen clinical operations of the organization, but Ms. Rodriquez will operate on the business/administration side of health center operations. As a member of the JPAFHC leadership team, she will be responsible for executing strategies that enhance customer satisfaction, streamline health center operations, and improve overall health center efficiency. Ms. Rodriquez comes to JPAFHC from the private sector, heading up Customer Care for one the leading global live TV streaming platforms overseeing onshore and offshore teams. Ms. Rodriquez will work cross-functionally to monitor key performance indicators (KPIs,) and foster a patient-centric culture throughout JPAFHC. Ms. Rodriquez will, among other duties directly oversee Compliance, Call Center, and Facilities.
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