obsess over customer experience WE ARE OBSESSED WITH DELIVERING HEARTFELT HOSPITALITY TO OUR GUESTS, CREATING MOMENTS OF JOY THAT TRULY MATTER.
Complete the activity below and submit them to the facilitator.
Correct submission, will unlock the next level.
obsess over customer experience We are obsessed with delivering heartfelt hospitality to our guests, creating moments of joy that truly matter. ACTIVITY - ACTIVE LISTENING
TASK 1: Scan the QR code to listen to the audio bite describing a guest experience TASK 2: Arrange all the hearts cards based on the chronological sequence in th audio TASK 3: Share the correct sequence with the facilitator.
Example: Mr. Jack Harrison, arrived at the health club by 6.00 AM In this case, the Jack of hearts will come first, followed by number 6 of hearts.
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