obsess over customer experience We are obsessed with delivering heartfelt hospitality to our guests, creating moments of joy that truly matter. ACTIVITY - ACTIVE LISTENING
TASK 1: Scan the QR code to listen to the audio bite describing a guest experience TASK 2: Arrange all the hearts cards based on the chronological sequence in th audio TASK 3: Share the correct sequence with the facilitator.
Example: Mr. Jack Harrison, arrived at the health club by 6.00 AM In this case, the Jack of hearts will come first, followed by number 6 of hearts.
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