Building a new standard
New service portal
Samsung offers a new online service portal that helps users navigate and streamline their service experience — instantly create service tickets, receive real-time status updates, check warranty status and request ticket escalations at the click of a button.
Samsung’s repair network is backed by a robust warranty program and a dedicated Builder Support sales team. Dedicated Builder Support
Going the distance To partner with Samsung is to partner with a brand that puts innovation and experience at the heart of service and support. From purchase to installation and beyond, we provide the resources required for satisfaction and ease.
Warranty coverage
J.D. Power 2024 U.S. Appliance Satisfaction Study ranked Samsung the highest in 10 of 11 categories with the highest rankings in Customer Satisfaction. Samsung received the most awards for Kitchen and Laundry Appliances in 2024. 1 J.D. Power recognized
To build with Samsung is to anticipate the future. The standard limited warranty coverage provides one-year Parts and Labor coverage, as well as a 30-day cosmetic coverage, starting on the closing date, on all Samsung home appliances purchased for a new home.*
*Cosmetic coverage includes but is not limited to scratched or dinged front doors, cracked bins or missing parts. If the unit has damage to the frame from shipping, delivery or other sources that are beyond the ability to be fixed with a cosmetic part, it is considered physical damage. Please refer to the sales contract for more information regarding damage allowance. ¹Samsung received the highest number of awards in the J.D. Power 2024 Kitchen and Laundry Appliances Satisfaction Study. For more details on the 2024 J.D. Power Awards, visit jdpower.com/awards.
8
9
Made with FlippingBook - professional solution for displaying marketing and sales documents online