Builder Resources
Builder Product Warranty Summary
Please note the warranty section on your user manual that is available on Samsung.com should always be referenced and validated to ensure accuracy. This document is meant as a general reference tool and does not validate warranty terms.
Dedicated Builder Channel Service Support The Builder Support Team helps Builder Distributors and Builders meet customer expectations by providing high- level service support. This team of builder-dedicated agents is ready to assist with: • Scheduling service on behalf of the customer or builder • Checking service call status • Handling of escalated service issues • Initiating requests for cosmetic parts or repairs • Warranty registrations • Service Return Authorization support
Technical Support 888-751-4086 Email: technicalsupport@sea.samsung.com Parts Returns 310-669-4353 Email: returns@sea.samsung.com Field Service/GSPN Support 888-341-2561 (Option 2) Mon–Fri: 9AM – 8PM (EST) Parts Research 800-634-8276 Email: supportgpca@sea.samsung.com Mon–Fri: 10AM – 7PM (EST)
Laundry Washers One (1) Year Parts & Labor
Refrigerators Most Samsung Refrigerators* One (1) Year Parts & Labor on Refrigerator
Three (3) Years Stainless Steel Drum (Part Only) – Front Load Only Three (3) Years Stainless Steel Tub (Part Only) – Top Load Only Twenty (20) Years Direct Drive Motor (Part Only) Dryers One (1) Year All Parts & Labor Dishwashers Linear Wash System models One (1) Year Parts & Labor Five (5) Years Linear Motion Parts 2 , Printed Circuit Board, Racking and Stainless Door Liner & Tub for leakage (Parts Only) Rotary models One (1) Year Parts & Labor on manufacturing defects
Five (5) Years Parts & Labor on Sealed Refrigeration System Only* Ten (10) Years Parts & Five (5) Years Labor on Digital Inverter Compressor Models without a Digital Inverter Compressor (DIC)* One (1) Year Parts & Labor on Refrigerator Five (5) Years Parts & Labor on Sealed Refrigeration System Only 1
Note: Responses can be expected within 24 hours.
Ranges All (Gas, Electric) One (1) Year Parts & Labor on manufacturing defects
Parts Accounting 800-849-2198 (Option 6) Mon–Fri: 11AM – 7PM (EST) Warranty Claim Issues 800-849-2198 (Option 8) Mon–Fri: 9AM – 5PM (EST)
samsungbuilderb2b@sea.samsung.com
1-844-726-4253
Mon–Fri: 9AM – 6PM (EST)
Built-In Cooking All Built-In Cooking products (Wall Ovens, Cooktops, Range Hoods) One (1) Year Parts & Labor on manufacturing defects Combination Wall Oven One (1) Year Parts & Labor on manufacturing defects Ten (10) Years Parts for Magnetron Radiant Electric Cooktops One (1) Year Parts & Labor on manufacturing defects Five (5) Years Parts Only for Glass Cooktop and Radiant Heater Induction Cooktops One (1) Year Parts & Labor on manufacturing defects Five (5) Years Parts Only for Glass Cooktop
For consumer support, please visit www.samsung.com/us/support/
Samsung Builder Concierge samsungbuilderb2b@sea.samsung.com 1-844-726-4253 Mon-Fri: 9AM – 6PM (EST)
Technical support for anything you need. Whether it be technical issues, claims, returns or accounting, our extended Technical Support Team has you covered across the lifecycle of your project.
Home Buyer Samsung Support Home buyers can get assistance for any warranty-related repairs through Samsung Support.
Self-Service Solutions Portal • Instantly create service tickets • Real-time ticket status updates • Check warranty status • Request ticket escalations • Weekly training available
Microwaves All (OTR & CMO) One (1) Year Parts & Labor on manufacturing defects Ten (10) Years Parts Only on Magnetron
1-800-SAMSUNG (1-800-726-7864)
www.samsung.com/us/support/
Sign-up here: www.samsungdss.com/auth/login
Web, Live Chat or Email available.
* Most Samsung Refrigerators produced since 2014 include a DIC, however there are a few exceptions. Please refer to owner’s manual to confirm warranty for models produced priorto 2018. 1 Compressor, evaporator, condenser, dryer and connecting tubing. 2 Linear Motion Parts: Belt operating AC motor (Motor Geared), Belt V-Timing, Rail, Holder Rail (Front Up, Front Low) 3 To be eligible for coverage, cosmetic damage must be reported within the first 30 days from product installation or date listed on property closing documentation, such as Certificate of Occupancy (COO) or Deed. If eligible, Samsung will provide one-time only parts and labor to cover the cosmetic service event; subsequent cosmetic damage is not eligible for coverage. Terms of coverage are subject to change at any time and without prior notice. Physical damage such as frame damage or damages beyond economical repair are not covered by cosmetic warranty.
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